BILL

Fintech

Principal,CXOBusinessOperations

$129–190k United States Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Senior candidates.

The Brief

“Principal, CXO Business Operations at BILL. Skills: Business Operations, Strategic planning, Cross-functional leadership. Serve as operational force multiplier. Act as strategic partner”

Industry & Context.

Fintech
Problems you'll solve

Structure to chaos; Data analysis

Eligibility Requirements

Handle confidential information

What They're Looking For.

Must Have

8–12+ years professional experience, Management Consulting experience, Business Operations experience, Corporate Strategy experience, Senior program management experience, Experience supporting executive teams, Experience navigating complex transformations, Experience driving alignment among senior executives, Experience in high-growth organizations, Experience in mid-to-large scale global organizations, Experience running strategic planning frameworks, Experience balancing short-term fires with long-term goals, Experience making prioritization trade-offs, Ability to bring structure to chaos, Command of large-scale program management methodologies, Analyze core CX metrics, Extract executive-level narratives from data, Exceptional emotional intelligence, Political savvy, Manage sensitive information, Manage confidential information, Challenge cross-functional peers, Rally cross-functional peers, Align cross-functional peers, Challenge directors, Rally directors, Align directors, Challenge VPs, Rally VPs, Align VPs

Nice to Have

Prior exposure to Customer Experience, Prior exposure to Customer Success, Prior exposure to Supply Chain, Prior exposure to scaled operational environments

What You'll Do.

Serve as operational force multiplier

Act as strategic partner

Facilitate strategic planning process

Prioritize initiatives

Synthesize departmental viewpoints

Identify operational blind spots

Drive collaboration across pillars

Lead critical initiatives

Design high-stakes discussions

Set accountability metrics

Oversee goal-setting process

Drive preparation for MBRs/QBRs

Aggregate operational data

Synthesize complex data

Draft internal communications

Draft external communications

Foster high-performance culture

Monitor team engagement

Monitor team alignment

How You'll Work.

Team & Collaboration

Cross-functional priorities; Cross-functional teams; Senior executives; Cross-functional peers; Directors; VPs

Communication Scope

Executive presentations; Organization-wide announcements

Process & Methodology

Program management, Strategic planning frameworks

Full Job Description

Innovate with purpose At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters. Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks. BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another. ✨ Let’s give businesses more time for what matters. As the Principal, CXO Business Operations leader, you will serve as the central operational force multiplier, strategic partner, and connective tissue for the CXO Leadership Team (CXO LT). This is a high-visibility, individual contributor role designed for a seasoned leader who excels at orchestrating leadership alignment, breaking down departmental silos, and translating a collective vision into flawless global execution. Sitting at the intersection of organization-wide strategy, culture, and operational governance, your mission is to ensure the CXO LT operates as a highly synchronized, high-performing unit. You will ensure that cross-functional priorities are executed seamlessly and that the entire global CX and Operations organization runs at peak efficiency. Make your impact within a rapi

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