Amazon Web Services
Technology
PrincipalCustomerSuccessSpecialistGenAI
“Principal Customer Success Specialist - Gen AI at Amazon Web Services. Skills: Generative AI, Business transformation, Customer success, AI strategy. Design business execution transformation strategies. Address process redesign”
What You'll Achieve.
Drive measurable business value realization; Productivity gains; Cost reduction; Decision quality improvement
Industry & Context.
Root cause analysis
What They're Looking For.
Must Have
10+ years customer-facing roles, 15+ years business transformation programs, Deep expertise enterprise business execution, L300+ understanding Amazon Quick, L300+ understanding AWS Gen AI platform, Demonstrated enterprise change management AI/automation
Nice to Have
Proven track record scaling customer success programs, 5+ years business operations transformation, Executive presence influence C-suite, Deep understanding AI/ML business operations, Synthesize customer insights strategic frameworks, Hands-on experience Amazon Quick, Hands-on experience AWS AI/ML services, Understanding enterprise data architectures, PMP, SCRUM, Agile, or SAFe certification, Experience designing large-scale change management, Experience building partner ecosystems, Published thought leadership business transformation, Published thought leadership AI adoption, Published thought leadership enterprise productivity
What You'll Do.
Design business execution transformation strategies
Address process redesign
Address organizational capabilities
Address change management
Address value realization
Build transformation methodologies
Build maturity models
Build assessment frameworks
Synthesize learnings customer engagements
Inform AWS product roadmap
Co-develop transformation offerings
Support partner-led organization
Create enablement programs
Scale customer success delivery
Monitor customer transformation health
Address adoption barriers
Drive business value realization
Develop point-of-view content
Develop maturity models
Develop best practices
Establish AWS intellectual leadership
Influence Amazon Quick product roadmap
Represent AWS industry forums
Represent AWS executive events
How You'll Work.
Team & Collaboration
Strategic consulting partners; Partner ecosystem enablement; Cross-functional teams
Communication Scope
Executive alignment; Executive presentations; Industry forums; Executive events
Process & Methodology
Agile, SAFe
Applying for this Principal Customer Success Specialist - Gen AI role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon Web Services?
Real rants from real employees. Read before you apply.