Couchbase, Inc.
Technology
Principal,CustomerSuccessManager
Neural analysis suggests this role is
optimal for Senior candidates.
“Principal, Customer Success Manager at Couchbase, Inc.. Skills: Customer Success, Account Management, Value Realization. Manage strategic customer relationships. Ensure successful adoption”
What You'll Achieve.
Ensure successful adoption; Ensure value realization; Ensure long-term retention; Achieve measurable business outcomes; Drive long-term customer growth; Net Revenue Retention (NRR); Customer renewal rate; Customer adoption growth; Customer usage growth; Expansion revenue influence; Customer satisfaction (CSAT / NPS); Customer health score
Industry & Context.
Risk management; Issue resolution
What They're Looking For.
Must Have
8–10 years Customer Success, 8–10 years Technical Account Management, 8–10 years Account Management, Experience supporting enterprise SaaS, Experience supporting database platforms, Experience supporting infrastructure platforms, Ability to work with technical stakeholders, Experience with CRM platforms, Experience with customer success platforms
Nice to Have
Experience with distributed databases, Experience with NoSQL, Experience with cloud platforms, Familiarity with modern application architectures, Experience supporting large-scale production systems, Experience supporting mission-critical production systems
What You'll Do.
Manage strategic customer relationships
Ensure successful adoption
Ensure value realization
Ensure long-term retention
Partner with Professional Services
Help customers deploy Couchbase
Help customers scale Couchbase
Act as trusted advisor
Ensure customers achieve outcomes
Identify opportunities for expansion
Serve as post-sales point of contact
Build relationships with stakeholders
Conduct business reviews
Conduct success planning sessions
Guide customers through onboarding
Guide customers through deployment
Guide customers through adoption
Help customers align capabilities
Monitor product usage
Monitor adoption trends
Ensure customers achieve maximum value
Partner with Sales for renewals
Partner with Renewals teams
Support subscription renewals
Identify opportunities for expansion
Develop account success plans
Act as customer advocate internally
Represent customer needs
Represent customer feedback
Promote customer success stories
Promote customer references
Support strategic customer engagements
Support executive briefings
Monitor customer health indicators
Proactively address adoption risks
Coordinate internal teams
Resolve technical issues
Resolve operational issues
Develop recovery plans
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Partner with Sales; Partner with Support; Partner with Product; Partner with Professional Services
Communication Scope
Executive communication
Full Job Description
Couchbase, the operational data platform for AI, empowers businesses to succeed by bringing data to life in new ways. Major market-leading companies rely on Couchbase for mission critical operational, analytical, mobile and AI workloads. Built to replace legacy infrastructure and fragmented data services, Couchbase empowers enterprises with a unified platform architected for performance, flexibility and global scale. With Couchbase, organizations bring their data to life, launching game‑changing customer experiences, exploring the limitless potential of AI, and seamlessly extending applications from the cloud to the edge and beyond. Couchbase’s AI‑ready technology and enterprise partnership model eliminate complexity and reduce total cost of ownership, enabling teams to stay agile, innovative and secure. Couchbase believes data should never slow you down, but act as the foundation for your next breakthrough. Discover why Couchbase is trusted to help the world’s biggest players scale, move fast and stay resilient, no matter what’s next on their roadmap. Visit couchbase.com and follow us on LinkedIn and X. Want to be part of our story? Apply today! The Principal Customer Success Manager (CSM) is responsible for managing strategic and enterprise customer relationships to ensure successful adoption, value realization, and long-term retention of Couchbase’s database and data platform solutions. This individual contributor role partners closely with Sales, Support, Product, and Professional Services to help customers deploy and scale Couchbase in mission-critical production environments. The Principal Customer Success Manager acts as a trusted advisor to technical and executive stakeholders, ensuring customers achieve measurable business outcomes while identifying opportunities for expansion and long-term partnership. Key Responsibilities Customer Relationship Management Serve as the primary post-sales point of contact for a portfolio of enterprise and strategic customers
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