Autodesk
AECO
PrincipalCustomerSuccessManager
“Principal Customer Success Manager at Autodesk. Skills: Customer Success, Account management, Relationship development. Accelerate adoption of new solutions. Establish measurable criteria for success”
Industry & Context.
What They're Looking For.
Must Have
5+ years customer-facing leadership, AECO industry experience, Relevant Bachelor's degree
Nice to Have
Post-sale experience, Sales experience
What You'll Do.
Accelerate adoption of new solutions
Establish measurable criteria for success
Assist in building organizational alignment
Develop strategic customer success plan
Maintain strategic customer success plan
Collaborate with internal subject matter experts
Translate customer challenges into business solutions
Become trusted advisor
Identify compelling insights
Create compelling insights
Promote compelling insights
Collaborate with consulting teams
Collaborate with support services teams
Ensure delivery risks are managed
Ensure adoption risks are managed
Create account documentation
Coordinate account documentation
Develop close relationships with sponsors
Maintain close relationships with decision makers
Drive account adoption strategy
Drive account scale strategy
How You'll Work.
Team & Collaboration
Internal subject matter experts; Consulting services teams; Support services teams; Wider account team members
Communication Scope
Presentation skills
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