PrincipalCustomerSuccessManager

**Job Requisition ID #** 26WD97865 Do you have a customer‑first mindset? Do you thrive in an environment of ongoing change? Are you motivated by developing customers and strengthening our customer success organization? If so, we are looking for someone who can deliver high‑quality services and create outstanding experiences that drive customer success in the AECO business. This is an exciting opportunity to unequivocally influence our customers, and Autodesk’s, success. **Position Overview** How can you contribute to our team and our organization? Real Customer Success comes from the heart. You will be acting as the single point of contact for Autodesk and key customer stakeholders within our largest accounts in the UK. Our CSMs drive post-sale account management and customer relationship development while providing strategic advisory services and coordinating support to maximize a customer’s return on investment in Autodesk solutions. The CSM utilizes a combination of industry knowledge, business strategy expertise, product knowledge and account management experience to help Autodesk’s customers innovate more quickly and gain a competitive advantage in the marketplace. We serve a variety of clients in the AECO industry and experience from working with or in these areas is beneficial. If you have the best customer management and business consultancy skills around and you are passionate about engaging your customers and expanding their usage of Autodesk solutions AND have impeccable relationship skills to create win/win environments for all parties that you work with – Let’s talk! **Responsibilities** * Accelerates adoption of new solutions by helping prioritize projects and support activities that deliver the best ROI within the shortest timeframe * Establishes measurable criteria for success and assists in building organizational alignment * Develops and maintains a strategic customer success plan with a select group of enterprise accounts to ensure the successful