ServiceNow
Technology
PrincipalCustomerSuccessExecutive
“Principal Customer Success Executive at ServiceNow. Skills: Customer success, AI integration, Value realization. Oversee engagement and outcomes for customers. Assign activities to team members”
What You'll Achieve.
Achieve business outcomes; Foster greater adoption; Foster greater usage
Industry & Context.
Analysis; Resolution
What They're Looking For.
Must Have
10+ years of related work OR equivalent work experience, Creativity with comfort running projects independently, Improve complex issues through analysis and resolution, Succeed in working collaboratively, Mentor team members
Nice to Have
ServiceNow certifications
What You'll Do.
Oversee engagement and outcomes for customers
Assign activities to team members
Ensure customers are technically healthy
Ensure customers on recent product version
Guide development of new Success Plays
Work with customers to create use cases
Ensure customers obtain maximum value
Ensure customers use licenses
Guide other teams to address customer issues
Identify and own new projects
Reduce number of escalated customers
Guide best practice development
Mentor junior team members
How You'll Work.
Team & Collaboration
Other ServiceNow teams
Process & Methodology
Project management
Applying for this Principal Customer Success Executive role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about ServiceNow?
Real rants from real employees. Read before you apply.