Amazon Web Services, Inc.
Technology
PrincipalCustomerSolutionsManager,NAMERScale
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“Principal Customer Solutions Manager, NAMER Scale at Amazon Web Services, Inc.. Skills: Customer success, Cloud solutions, Program management. Drive adoption of AWS cloud. Empower customers to grow”
What You'll Achieve.
Accelerate customer success; Realize sustained business value; Achieve customer outcomes
Industry & Context.
Problem solving; Troubleshooting
Travel up to 30%
What They're Looking For.
Must Have
Bachelor's degree in Science, Technology, Engineering, Math, or a related field, Travel up to 30% of the time, 15+ years of customer-facing work, 10+ years of leading large-scale, technical or engineering programs
Nice to Have
4+ years of professional work experience, Experience with AWS services or other cloud offerings, Experience with problem solving and disruptive innovation, Experience developing technology programs, Experience working across customer organizations, Experience implementing cloud services including migrations and modernization projects or similar, Experience dealing effectively with customers during problem resolution, Experience operating efficiently under pressure, Experience driving collaborative projects from conception to delivery
What You'll Do.
Drive adoption of AWS cloud
Empower customers to grow
Understand customer challenges
Craft innovative solutions
Accelerate customer migration to AWS cloud
Work backwards from customer strategic objectives
Design customer cloud journey
Execute frictionless migration experience
Ensure customers capture full potential of AWS cloud
Influence multidisciplinary teams
solution architecture
professional services
Optimize customer outcomes
Earn trust at all levels of customer organization
Identify strategic opportunities
Identify cloud use cases
Establish actionable program plans
Capture success criteria
Build advanced technical architectures
Allocate resources to technical activities
Allocate resources to change management activities
Establish programmatic governance
Own and drive execution excellence for end-to-end customer
Demonstrate excellent customer engagement skills
Maintain in-depth knowledge of existing and developing technologies
Incorporate organizational change best practices
Accelerate customer adoption through education and engagement
Assist customers in identifying use cases for priority
Assist customers in identifying best practice implementations
Develop long-term strategic relationships with key accounts
Manage time efficiently
Work effectively with other members of sales and
How You'll Work.
Team & Collaboration
Multidisciplinary teams; Sales teams; Solution architecture teams; Support teams; Product teams; Professional services teams; Partner teams
Communication Scope
Verbal communication; Written communication
Process & Methodology
Program management, Roadmap planning
Full Job Description
AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and committed support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, offering over 175 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native, modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives, help design the customer cloud journey, execute a frictionless migration experience, and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen, program management, organizational change management, and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales, solution architecture, support, product, professional services, and partners to optimize customer outcomes. You will earn trust at all levels of the customer organization and identify strategic opportunities, cloud use cases, establish roadmaps and actionable program plans, capture success criteria, build advanced technical architectures, allocate resources to technical and change management activities, and establish programmatic g
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