Hewlett Packard Enterprise
PrincipalCustomerExperienceLeadwithSpanishLanguage
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“Principal Customer Experience Lead with Spanish Language at Hewlett Packard Enterprise. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, sales processing, deal registration, order management process, invoicing, contract life-cycle management, quote, price, configuration, forecasting, planning methodologies. executes operational activities related to quote, price, configuration, deal registrat”
What You'll Achieve.
ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.; improve performance and increase customer satisfaction
Industry & Context.
analytical, statistics and problem solving skills.; Works on problems of diverse complexity and scope.; Exercises independent judgment to identify and select a solution.; Ability to handle most unique situations.; May seek advice in order to make decisions on complex business issues.; Group Problem Solving; Critical Thinking
Mastery in Spanish & English and local language.
What They're Looking For.
Must Have
Bachelor's or Master's degree in Business Management or equivalent, 4-6 years experience
What You'll Do.
executes operational activities related to quote
order management process
and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation.
Produces deal documentation and configures systems to reflect ordering processes.
Generates invoices and client billing in accordance with service and product agreements.
updates and validates customer and deal information in systems produces reports and analyses of sales processing activities.
Responsible for sales processing and process improvement for one or more assigned areas
accounts or processes
Reviews performance of sales processing activities for assigned areas and accounts
analyzes results to develop forecasts
identify issues and opportunities
and works directly with clients to resolve claims or inquiries
Communicates data and issue analysis to clients and internal and external stakeholders
provides tangible feedback and proposes changes to sales processes
policies and tools to improve performance and increase customer satisfaction
Provides guidance and mentoring to less-experienced staff members
How You'll Work.
Team & Collaboration
cross-functional coordination; Works directly with clients to resolve claims or inquiries; Communicates data and issue analysis to clients and internal and external stakeholders; May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Communication Scope
Excellent written and verbal communication skills; Ability to effectively communicate sales processing plans, proposals, and results, and negotiate options at management levels.
Process & Methodology
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process.
Full Job Description
Principal Customer Experience Lead with Spanish Language This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** The **Principal Customer Experience Lead** executes operational activities related to quote, price, configuration, deal registration, order management process, invoicing, and contract life-cycle management to ensure that sales orders are successfully completed from quote to delivery and credited appropriately assigned for sales compensation. Produces deal documentation and configures systems to reflect ordering processes. Generates invoices and client billing in accordance with service and product agreements. Records, updates and validates customer and deal information in systems produces reports and analyses of sales processing activities. The **Principal Customer Experience Lead** applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Abil
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