Mirantis
Cloud infrastructure
PrincipalCustomerEngineer(Openstack,Kubernetes)
Neural analysis suggests this role is
optimal for mid candidates.
“Principal Customer Engineer (Openstack, Kubernetes) at Mirantis. Skills: Kubernetes, OpenStack, Customer Engineering, AI Infrastructure. Own technical relationship with customers. Act as primary technical point of contact”
What You'll Achieve.
Measurable expansion of Mirantis footprint; Customers technically aligned with roadmap; High-quality product input; Reduced escalation volume; Faster time-to-resolution
Industry & Context.
Troubleshooting; Root cause analysis
20-30% travel required
What They're Looking For.
Must Have
7+ years customer-facing technical role, Owning technical relationship with enterprise customers, Driving expanded adoption of platform product, Expert Kubernetes operating knowledge, Strong Linux systems fundamentals, Strong networking fundamentals, OpenStack core services experience, Neutron networking hands-on knowledge, Cinder storage backends experience, Excellent written communication, Excellent spoken communication, Willingness to travel 20-30%
Nice to Have
Hands-on MKE experience, Hands-on k0rdent experience, Hands-on OpenStack experience, Comparable enterprise container platforms experience, Comparable private-cloud platforms experience, Cloud-native ecosystem familiarity, Infrastructure-as-code experience, Configuration management experience, Enterprise security context exposure, Compliance context exposure, Prior experience with channel partners, Prior experience with GSI partners
What You'll Do.
Own technical relationship with customers
Act as primary technical point of contact
Build working knowledge of customer architecture
Build working knowledge of customer use cases
Build working knowledge of customer platform strategy
Maintain technical account plan
Drive deeper product integration
Identify opportunities to expand Mirantis usage
Remove technical blockers
Lead technical alignment
Translate customer requirements
Translate roadmap guidance
Run technical cadences
Conduct architecture reviews
Conduct upgrade planning sessions
Conduct roadmap briefings
Conduct health checks
Partner with Support on cases
Provide account context
Accelerate resolution
Close loop on recurring issues
Advocate internally for customer
Represent customer voice
Collaborate with account team
Contribute to internal enablement
Contribute to reference architectures
Contribute to best-practice guidance
How You'll Work.
Team & Collaboration
Customer Success team; Account team; Mirantis Product; Mirantis Engineering; Mirantis Support
Communication Scope
Written communication; Spoken communication; Technical guidance; Roadmap briefings
Process & Methodology
Technical account planning
Full Job Description
About Mirantis Mirantis is the Kubernetes-native AI infrastructure company, enabling organizations to build and operate scalable, secure, and sovereign infrastructure for modern AI, machine learning, and data-intensive applications. By combining open source innovation with deep expertise in Kubernetes orchestration, Mirantis empowers platform engineering teams to deliver composable, production-ready developer platforms across any environment—on-premises, in the cloud, at the edge, or in sovereign data centers. As enterprises navigate the growing complexity of AI-driven workloads, Mirantis delivers the automation, GPU orchestration, and policy-driven control needed to manage infrastructure with confidence and agility. Committed to open standards and freedom from lock-in, Mirantis ensures that customers retain full control of their infrastructure strategy. The Principal Customer Engineer is a senior, customer-facing technical role within Customer Success, dedicated to a small portfolio of Mirantis’s most strategic accounts. The focus of the role is to become the trusted technical partner inside each customer — understanding their platform, their roadmap, and their operational reality in depth, and using that understanding to drive deeper product integration, sharper technical alignment, and measurably better outcomes on Mirantis software. You will work alongside a Technical Account Manager and the wider account team, complementing their commercial and delivery remit with hands-on technical depth. Main Responsibilities * Own the technical relationship with a small number of strategic customers (typically 5–8), acting as their primary technical point of contact across MOSK, MKE, k0rdent, and the broader Mirantis portfolio. * Build a deep working knowledge of each customer’s architecture, use cases, internal platform strategy, and adjacent toolchain; maintain a living technical account plan for each. * Drive deeper product integration by identifying opportunities to expa
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