Devoteam
Consulting
PrincipalConsultant-ServiceNow(m/w/d)
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“Principal Consultant - ServiceNow (m/w/d) at Devoteam. Skills: ServiceNow, Architecture, Consulting, Digital transformation. Act as Lead Architect. Act as strategic advisor”
What You'll Achieve.
Create impact for customers; Achieve sustainable process optimizations; Deliver excellent architecture; Deliver scalable ServiceNow solutions; Ensure success of customer projects
Industry & Context.
Process optimization; Gap analysis; Solution design
What They're Looking For.
Must Have
9+ years consulting/IT services experience, 5+ years ServiceNow focus, Lead large, complex ServiceNow implementations, ServiceNow Certified System Administrator (CSA), 1+ Certified Implementation Specialist (CIS-ITSM, CIS-ITOM or similar), JavaScript knowledge, Glide API knowledge, Web Services (REST, SOAP) knowledge, Process modeling skills, Process optimization skills, Translate business requirements to technical solutions, Fluent German, Fluent English
Nice to Have
Knowledge in ITSM, ITOM, CMDB, CSDM, GRC, HRSD, CSM, Asset Management, Hands-on platform implementation experience, Data modeling experience, Integration experience, IT service processes experience, Communicate technical/strategic topics to C-level, Visionary, consulting personality, Ownership mentality, High quality standards, Pre-sales experience, Solution design experience, RFP experience, Proposal process experience, Lead teams, Share knowledge, Develop consultants, Independent work style, Strategic thinking, Team player
What You'll Do.
Act as Lead Architect
Act as strategic advisor
Translate business strategies
Develop scalable solutions
Develop secure solutions
Develop sustainable solutions
Accompany digital transformation
Act as Trusted Advisor
Develop ServiceNow target architectures
Develop technical specifications
Act as Subject Matter Expert
Design complex integrations
Design custom applications
Support pre-sales activities
Provide technical demos
Provide effort estimations
Provide architecture concepts
Provide technical leadership
Perform quality assurance
How You'll Work.
Team & Collaboration
Agile European team; Senior and Junior Consultants; Stakeholders up to C-level
Communication Scope
Client communication; Stakeholder communication; C-level communication
Process & Methodology
Roadmap planning, Agile methods, Scrum, Kanban
Full Job Description
Du liebst ServiceNow, strategische Verantwortung und möchtest komplexe Transformationsprojekte auf Enterprise-Level maßgeblich gestalten? Als Principal ServiceNow Consultant (m/w/d) bei Devoteam bist du Teil eines agilen, europäischen Teams mit über 500 Tech-Experts und 200 zertifizierten Consultants, die dafür brennen, ServiceNow-Plattformen in echte digitale Erfolgsstories zu verwandeln. Unser Fokus: Impact für Kunden schaffen – durch nachhaltige Prozessoptimierungen, exzellente Architektur und skalierbare ServiceNow-Lösungen. Unsere Mission: Trusted Advisor für ServiceNow-basierte Transformationen in IT & Business. Unsere Benefits für dich Wir leben eine moderne Arbeitskultur – flexibel, vertrauensbasiert und auf deine persönliche Weiterentwicklung ausgerichtet. Bei uns erhältst du: * Topmoderne Büros in München & Frankfurt – zentral gelegen * Remote- & Hybrid-Working: Gestalte Arbeitszeit & Arbeitsort flexibel * Devoteam Academy: Zertifizierte Trainings & Sprachkurse inklusive * Internationale Karrierepfade für deinen nächsten großen Schritt * Gaming-Lounge für die kreative Pause zwischendurch * Regelmäßige Events & Team-Partys für echten Teamspirit * Referral-Bonus für Mitarbeiterempfehlungen * High-End IT-Equipment: Du entscheidest, womit du arbeiten willst * Corporate Benefits: Exklusive Rabatte u. a. bei Technik, Mode, Reisen * JobRad & weitere Mobilitätsvorteile * Zukunft sichern: Betriebliche Altersvorsorge & vermögenswirksame Leistungen * Mentoring & Onboarding Day für deinen perfekten Start bei uns In dieser Position übernimmst du eine führende Rolle in strategischen und komplexen ServiceNow-Transformationsprojekten: von der Architektur und Roadmap über Design & Implementierung bis hin zu Rollout, Governance und kontinuierlicher Optimierung. Deine Aufgaben * Du agierst als Lead Architect und strategischer Advisor für unsere Kunden und übersetzt Business-Strategien in skalierbare, sichere und nachhaltige ServiceNow-Lösungen. * Du begleitest internationale
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