Moxie
hospitality
PrincipalBusinessOperations,Data&Insights
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“Principal Business Operations, Data & Insights at Moxie. Skills: practice intelligence capability, analytical rigor, operator's instinct, AI-native, Greenfield experience, Cross-functional credibility. Own the benchmark library. Build and maintain Moxie's cross-segment benchmark set”
What You'll Achieve.
turning raw practice-level data into the insights that make our customer engagements credible, our sales conversations sharper, and our marketing something worth reading; your work shows up in client-facing decks, retention conversations, and board-level strategy discussions within months of joining; the analytical engine that makes our insights defensible; repeatable framework that gets sharper every cycle; go-to for 'what does our data say about X?'; analysis is the engine behind Moxie's #1 strategic bet - Practice 360; Every P360 engagement gets more credible and specific because of the benchmark context you provide; Build a steady pipeline of data points; give Moxie something genuinely interesting to say externally; feed them into product conversations as data-backed inputs, not anecdotes; you know the difference between designing a system and maintaining one someone else designed; you can write a clean query and tell the story; you don't overclaim, and you don't underclaim; your analysis makes it credible; operate at 2–3x a traditional hire because we give you the tools and autonomy to get there
Industry & Context.
analytical rigor; operator's instinct; build a defensible analysis; cut through ambiguity; Comfort with ambiguity at the edges; know what questions are answerable today; what's directionally answerable; when to hand off
What They're Looking For.
Must Have
Analytical rigor with an operator's instinct, AI-native in practice, Greenfield experience, Cross-functional credibility, Comfort with ambiguity at the edges
Nice to Have
Ideally from a consulting-to-startup path or an early BizOps/Strategy & Ops role at a Series B–D company where you had real ownership
What You'll Do.
Own the benchmark library
Build and maintain Moxie's cross-segment benchmark set
Run the insight cadence
Deliver monthly and quarterly trend reports
Make strategic projects smarter
Supply marketing with hero stats
Build a steady pipeline of data points
Shape the product roadmap
Surface patterns from across the practice base
Feed them into product conversations
How You'll Work.
Team & Collaboration
cross-functional coordination; cross-functional credibility; earn the trust of various roles and departments; work directly with the CEO, product, and GTM leadership
Communication Scope
tell the story; translate insight into action without needing a translator; client-facing decks; retention conversations; board-level strategy discussions; sales conversations; marketing something worth reading
Full Job Description
At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey. The Role We're looking for a Principal on our Business Operations team to build Moxie's practice intelligence capability from the ground up — turning raw practice-level data into the insights that make our customer engagements credible, our sales conversations sharper, and our marketing something worth reading. You'll also be stepping into a role where your work shows up in client-facing decks, retention conversations, and board-level strategy discussions within months of joining. The BizOps team has strong strategic and operational coverage; you're the analytical engine that makes our insights defensible. What you'll do - Own the benchmark library. Build and maintain Moxie's cross-segment benchmark set — what "good" looks like across membership penetration, service mix, provider utilization, and growth trajectory, broken out by practice segment. This isn't a one-off project; it's a repeatable framework that gets sharper every cycle. - Run the insight cadence. Deliver monthly and quarterly trend reports that PSMs, sales, and marketing actively pull from — without routing everything through Ben (VP of BizOps). You're the go-to for "what does our data say about X?" - Make strategic projects smarter. Your analysis is the engine behind Moxie's #1 strategic bet - Practice 360. Every P360 engagement gets more credible and specific because of the benchmark context you provide. - Supply marketing with hero stats. Build a steady pipeline of data points — industry benchmarks, customer outcomes, segment-level trends — that give Moxie something genuinely interesting to say externally. - Shape the product roadma
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