Capital One
Financial Services
PrincipalAssociate,RiskManager-Issues&EventsManagement
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“Principal Associate, Risk Manager - Issues & Events Management at Capital One. Skills: Risk Management, Issue and Event Management, Project Management, Root Cause Analysis, Stakeholder Management. Deliver flawlessly executed event and issue management. Analyze underlying breakdowns”
What You'll Achieve.
Deliver flawlessly executed event and issue management; Mitigate risk to company; Ensure optimal customer recovery; Influence sustainable containment plans; Ensure event goals/timelines are escalating when appropriate; Delivery of commitments; Maintaining performance that aligns with quality and production metrics
Industry & Context.
Analytical skills; Problem solving skills; Support research and problem-solving as needed; Judgment and critical thinking skills
What They're Looking For.
Must Have
High school diploma, GED or equivalent, At least 2 years of Operations, Financial Services Compliance or Risk Management experience, At least 2 years of experience in Process Management or Project Management
Nice to Have
Bachelor’s Degree or military experience, 1+ years of Risk Event management or Issue Management experience, 1+ years of analytical experience, 3+ years of experience in management of multiple projects concurrently in an autonomous environment, 3+ years of risk methodologies and corporate risk practices experience, 3+ years of operations management or risk management experience, Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
What You'll Do.
Deliver flawlessly executed event and issue management
Analyze underlying breakdowns
Facilitate closure of issues and events
Manage multiple open items concurrently
Educate and gain buy-in from key stakeholders
Improve company processes
Provide project management for Issue and Event management execution
Mitigate risk to company
Ensure optimal customer recovery
Partner with Legal and Compliance to understand exposure from breakdowns
Provide guidance to the business
Guide root cause analysis
Influence sustainable containment plans
influence and negotiate priorities with partner dependencies
Streamline interactions with the business related to breakdown enhancement
event progress and process improvement opportunities
Support research and problem-solving
Training and development of teammates and others
Establishing interaction models and relationships to collaborate with key stakeholders
Ensuring delivery of commitments
Maintaining performance that aligns with quality and production metrics
How You'll Work.
Team & Collaboration
Engage with a team of risk managers, product owners and business leads; Collaborate with smart and passionate leaders; Educate and gain buy-in from key stakeholders; Display partnership and influence to motivate others; Exceptional collaboration skills necessary for interacting with key stakeholders at all levels across the company; Establishing interaction models and relationships to collaborate with key stakeholders
Communication Scope
Demonstrated outstanding communication; Effectively communicate and influence partners across the company and across multiple levels of the organization
Process & Methodology
Project management for Issue and Event management execution, Process and project management experience, Excellent organization and planning skills, Management of multiple projects concurrently in an autonomous environment
Full Job Description
Principal Associate, Risk Manager - Issues & Events Management (Hybrid) As a Principal Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management. Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure. Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card. We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve company processes, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic environment are essential to succeeding in this role. This individual must display strong partnership and influence to motivate others in delivering flawless execution of Issue and Event Management. **Specific responsibilities include, but are not limited to:** * Provide project management for Issue and Event management execution through established processes and standards to mitigate risk to company and ensure optimal customer recovery * Partner with Legal and Compliance to deeply understand exposure from breakdowns to provide guidance to the business * Guide root cause analysis to ensure the breakdown is fully understood to influence sustainable containment plans in order to prevent similar futu
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