Capital One

PrincipalAssociate,LendingPlatformsAdministrator

$99–113k Richmond, Virginia, United States FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid candidates.

The Brief

“Principal Associate, Lending Platforms Administrator at Capital One. Skills: Process Management, SaaS Platform Administration, Microsoft Excel, Google Sheets. Execute the functional administration of the loan originations platform. Test, implement, and drive adoption for untapped platform features”

What You'll Achieve.

Ensure configurations align with established business rules and operational goals; Bring legacy manual processes into our core system; Increased operational efficiency; Improved system performance; Ensure all system changes are implemented within risk parameters; Ensure metrics remain accurate and aligned with evolving business goals; Drive the needle on platform adoption

Industry & Context.

Problems you'll solve

Results-Oriented Problem Solver; Autonomously explore underlying issues and implement solutions; Find 'the fix'

Eligibility Requirements

Capital One will not sponsor a new applicant for employment authorization for this position., Associates spend 3 days per week in-person at one of our offices. Fridays are enterprise-wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days.

What They're Looking For.

Must Have

At least 2 years of Project Management or Process Management experience, At least 2 years of SaaS Platform Administration experience, At least 2 years of Microsoft Excel or Google Sheets experience

Nice to Have

3+ years of Project Management or Process Management experience, 3+ years of SaaS Platform Administration experience

What You'll Do.

Execute the functional administration of the loan originations platform

and drive adoption for untapped platform features

Explore and assist in the deployment of automation flows to replace manual processes

Identify opportunities for process automation and improved system performance

Provide tactical support and technical insight

Act as a technical representative for internal and external customers

Support the timely execution of projects

Develop and maintain custom reports and dashboards within the originations platform

Monitor existing suites to identify data gaps and ensure metrics remain accurate

How You'll Work.

Team & Collaboration

Partner cross-functionally to provide tactical support and technical insight; Translate business objectives into functional system solutions; Influence cross-functional partners across all levels of the company

Communication Scope

Distill complex platform configurations into clear updates for stakeholders; Professional, concise, and effective verbal and written communication

Process & Methodology

Project Management, Process Management, Timely execution of projects

Full Job Description

Principal Associate, Lending Platforms Administrator Small businesses are the backbone of America and a vital part of the economy as a whole. Their success is essential to economic growth and prosperity. We believe that confidence is the best business plan. Within Capital One’s Small Business Bank (SBB) division, we help our clients stand out with personalized advice and resources that can help them prepare for what’s next. We’ve helped hundreds of thousands of business owners secure their finances, streamline their cash flow, and save time on banking. We provide a variety of competitive savings, checking, escrow, lending, and treasury management products. This is supported by our mission to help small businesses succeed. Our clients aren’t just our clients—they’re our business partners. Capital One’s Small Business Bank is looking for an Associate who is inspired by people, process, data, and technology. In this role, you will support efforts to define, configure, and optimize destination-state experiences for both our Associates and Customers. As an Associate within Small Business Lending, you will apply your technical and analytical skills to manage and optimize our lending infrastructure. Working under the guidance of the Platforms Manager, you will serve as a key platform administrator, ensuring our systems and processes are effectively configured. You will play a pivotal role in the next phase of our platform’s evolution—testing and adopting untapped features to bring legacy manual processes into our core system. **Responsibilities** * System Configuration: Execute the functional administration of the loan originations platform, ensuring configurations align with established business rules and operational goals. * Feature Implementation: Partner with the manager to test, implement, and drive adoption for untapped platform features, such as Financial Spreading, SBA Lending modules, and Third-Party AI integrations. * Workflow Automation: Explore and assist in th

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