Amazon Web Services, Inc.
Technology
PrincipalAppliedAISolutionsArchitect,AmazonConnect
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“Principal Applied AI Solutions Architect, Amazon Connect at Amazon Web Services, Inc.. Skills: Applied AI, Amazon Connect, Agentic AI, Data Readiness. Lead technical discovery sessions. Understand business requirements”
What You'll Achieve.
Accelerate customer adoption; Turn AWS ideas into businesses; Ensure knowledge bases are AI-ready; Ensure CRMs are AI-ready; Ensure backend systems are AI-ready; Move from proof-of-concept to pre-production; Strengthen product roadmap; Help customers innovate
Industry & Context.
Root cause analysis; Troubleshooting; Data-driven businesses
What They're Looking For.
Must Have
5+ years experience, Customer Data Readiness, AI agent creation, AI prompt engineering, Model selection, Guardrail configuration, Tool/action integration, Serverless integrations, AWS Lambda, API Gateway, Step Functions, Scripting, Python, Node.js, Cloud data access, Agentic IDE proficiency, Kiro, MCP server configuration, AI-assisted code generation, Pre-production validation, Field enablement, Technical deep-dives, Amazon Connect, Amazon Bedrock, Model invocation, Knowledge base configuration, Guardrails
Nice to Have
Experience with contact center AI, Experience with RAG, Experience with foundation models, Experience with other contact center platforms
What You'll Do.
Lead technical discovery sessions
Understand business requirements
Understand contact center architecture
Understand AI readiness
Translate findings into plans
Conduct data readiness assessments
Evaluate data quality
Evaluate data accessibility
Evaluate data structure
Evaluate data governance
Recommend remediation strategies
Build data foundation
Design agentic AI solutions
Configure agentic AI solutions
Configure AI guardrails
Architect Agent-to-Agent communication
Allow AI agents to collaborate
Enable multi-agent workflows
Build serverless integrations
Connect AI agents to systems
Architect secure access patterns
Power AI agent tool use
Leverage agentic IDEs
Accelerate development workflows
Guide customers through testing
Evaluate AI agent performance
Deliver technical deep-dives
Conduct data readiness assessments
Identify knowledge base gaps
Recommend data preparation steps
Design prompt strategies
Evaluate model performance
Build Lambda functions
Build API integrations
Configure MCP servers
Expose customer databases
Expose customer tools
Collaborate with specialized agents
Configure knowledge bases
Configure data connectors
Run evaluation frameworks
Measure AI agent accuracy
Measure AI agent latency
Measure customer satisfaction
Conduct architecture reviews
Provide prescriptive guidance
Document implementation patterns
Contribute to knowledge base
How You'll Work.
Team & Collaboration
Work across AWS; Work with product teams; Collaborate with specialized agents
Communication Scope
Technical deep-dives
Process & Methodology
Go-to-market strategy
Full Job Description
Application deadline: May 11, 2026 This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the technical background, customer experience, and skills necessary to help accelerate customer adoption of Amazon Connect's AI capabilities? Do you love building new strategic and data-driven businesses? Join the Applied AI Solutions team as an Amazon Connect Specialist Solutions Architect! The Applied AI Solutions Architecture team is seeking a hands-on, customer-obsessed Solutions Architect to accelerate customer adoption of Amazon Connect's AI capabilities. Applied AI Solutions is part of the AWS Specialist & Partner (ASP) org, which works backwards from our customer’s most complex and business critical problems to build and execute go-to-market plans that turn AWS ideas into multi-billion-dollar businesses. We pride ourselves on thinking big, delivering exceptional results for our customers, and working across AWS as #OneTeam. A critical dimension of this role is Customer Data Readiness — assessing, preparing, and structuring customer data assets so that AI agents can reliably access, retrieve, and act on the right information. You will help customers evaluate their data landscape, identify gaps, establish data pipelines, and ensure their knowledge bases, CRMs, and backend systems are AI-ready before agents go live. You will work at the intersection of contact center operations and applied AI, helping customers move from pr
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