Salesforce
AI CRM
PrincipalAIEngineer
Neural analysis suggests this role is
optimal for Lead candidates.
“Principal AI Engineer at Salesforce. Skills: AI Platform Engineering, Agent Systems Engineering, ML/AI Platform, Autonomous AI Agents. Build agent harness infrastructure. Implement agentic loop patterns”
What You'll Achieve.
Drive customer success; Power autonomous AI agents; Develop, test, and trust AI agents; Impact marketing, sales, service, product growth; Achieve enterprise scale; Ensure agent quality; Reduce latency; Optimize cost; Catch regressions; Ensure agent infrastructure adheres to security best practices
Industry & Context.
problem-solving skills; ability to manage multiple priorities
What They're Looking For.
Must Have
Platform Engineer, ML Infrastructure Engineer, Software Engineer, Python engineering skills, Deep expertise in AWS, Extensive experience with CI/CD tooling, Proficiency in infrastructure-as-code (Terraform), Experience with containerization (Docker), Experience with orchestration (Kubernetes), Experience with AgentOps concepts, production Multi Agent systems, problem-solving skills, ability to manage multiple priorities
Nice to Have
Experience with Salesforce Ecosystem, Agentforce, Data360, Experience with unstructured databases, vector or graph databases, RAG pipelines, Experience working with modern data platforms, real-time processing frameworks, cloud data warehouses, streaming technologies
What You'll Do.
Build agent harness infrastructure
Implement agentic loop patterns
Build the agent flywheel
Own end-to-end lifecycle
Build sandboxed execution environments
Design tiered autonomy models
Implement replay capabilities
Implement evaluation frameworks
Instrument agent traces
Define agent quality metrics
Drive quality improvements
Validate optimizations
Build CI/CD pipelines
Automate Docker builds
Design self-healing CI patterns
Maintain platform component view
Create architecture diagrams
Ensure security best practices
Participate in security compliance
How You'll Work.
Team & Collaboration
Work with product team
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Software Engineering Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. ## ****About the Role**** We are seeking a highly skilled AI Platform Engineer to play a pivotal role in building the next generation of our ML/AI platform that doesn't just support ML models, but powers autonomous AI agents at enterprise scale. This role sits at the intersection of platform infrastructure and agent systems engineering. You'll build and maintain the core infrastructure, CI/CD pipelines, and platform services that underpin our machine learning initiatives and go further in designing the harnesses, sandboxes, and evaluation frameworks that let AI agents be developed, tested, and trusted in production. You'll work on systems that directly impact marketing, sales, service, and product growth verticals across the organization. This isn't a traditional infrastructure role. You should be comfortable wearing multiple hats of software engineering, agent systems design, and evaluation tooling. We're looking for engineers who think in flywheels: build →evaluate → improve → ship → repeat. ## ****What You’ll Do**** ****Agent Harness & Flywheel Engineering**** * Design and build agent harness infrastructure: the scaffolding that wraps LLM calls,
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