Muck Rack
PressReleaseOperationsSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Press Release Operations Specialist at Muck Rack. Skills: Press release distribution, Newsroom management, Customer support. Support customers through press release distribution. Troubleshoot formatting issues”
What You'll Achieve.
Deliver accurate support; Deliver timely support; Maintain high customer satisfaction; Maintain high responsiveness; Resolve operational issues; Resolve customer issues; Minimal escalation; Attention to detail; Contribute to process improvements; Contribute to documentation updates; Building expertise
Industry & Context.
Troubleshoot formatting; Troubleshoot scheduling; Troubleshoot publishing; Troubleshoot distribution; Resolve customer issues
12:00 PM – 9:00 PM ET, Up to 10% travel
What They're Looking For.
Must Have
Written communication skills, Verbal communication skills, Exceptional attention to detail, Organizational abilities, Manage multiple priorities, Manage deadlines simultaneously, Comfortable in fast-paced environment, Comfortable in customer-facing environment, Mastering new tools, Mastering platforms, Mastering workflows, Calm under pressure, Professional under pressure, Solutions-oriented under pressure
Nice to Have
Experience in customer support, Experience in operations, Experience in customer-facing roles, Familiarity with PR, Familiarity with media relations, Familiarity with press release distribution, Familiarity with newsroom workflows, AP Style familiarity, Experience supporting SaaS products, Experience supporting CRM systems, Experience supporting ticketing platforms
What You'll Do.
Support customers through press release distribution
Troubleshoot formatting issues
Troubleshoot scheduling issues
Troubleshoot publishing issues
Troubleshoot distribution issues
Assist customers with newsroom management
Assist customers with publishing functionality
Monitor release status
Provide status updates
Provide confirmations
Escalate technical issues
Communicate professionally during urgent situations
Communicate professionally during time-sensitive situations
Maintain internal documentation
Improve internal documentation
Maintain internal workflows
Improve internal workflows
Maintain operational processes
Improve operational processes
How You'll Work.
Team & Collaboration
Customer Support teams; Customer Success teams; Product teams; Engineering teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We're looking for a detail-oriented and customer-focused Press Release Operations Specialist. As a Press Release Operations Specialist, you'll play a critical role in helping customers successfully distribute press releases and manage newsroom content through Muck Rack's platform. You'll work directly with customers to troubleshoot issues, ensure timely and accurate distribution, and provide operational support during high-visibility communications moments. This is an excellent opportunity for someone early in their career who thrives in fast-paced environments, enjoys solving problems, and takes pride in delivering exceptional customer experiences. Working Hours: 12:00 PM – 9:00 PM ET (hours may vary during onboarding and training) What you’ll do: Support customers through the press release distribution process from submission to delivery Troubleshoot formatting, scheduling, publishing, and distribution issues Assist customers with newsroom management and publishing functionality Monitor release status and provide updates
Applying for this Press Release Operations Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about Muck Rack?
Real rants from real employees. Read before you apply.