Twilio
PresalesArchitect
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“Presales Architect at Twilio. Skills: Presales, Technical Architecture, Customer Solutions. Enable customers to build the future of communications. Deliver the Technical Win and best Product Fit to customers”
What You'll Achieve.
Deliver the Technical Win and best Product Fit to our customers; Build customer trust in Twilio’s solutions
Industry & Context.
Customer focused problem solver; Adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests
Approximately 25% travel is anticipated
What They're Looking For.
Must Have
12+ years pre-sales experience selling complex, technical products or 12+ years of professional experience supporting technical products coupled with customer facing experience, particularly in delivery or consulting, Excellent communicator and presenter who is able to gain audience confidence and effectively communicate the ROI of products across various use cases to customers, Ability to build a deep understanding of a customer’s communications needs and guide them to a technical solution, Previous experience with customer engagement and supporting products and technologies along with communicating the ROI of products across various use cases to customers, Demonstrates exceptional technical proficiency and thought leadership, actively contributing to shaping the team's strategy, Superior written and verbal communication skills, with the ability to effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels, Customer focused problem solver, adept at striking the balance between crafting innovative technical solutions and prioritizing the customer's best interests, Previous software development experience or working knowledge in one or more of the following areas: Backend (Java, C#, Node. js, Python, PHP), Web development (JavaScript, HTML/CSS, frontend frameworks - React, Vue. js, Angular), Experience building with REST APIs, Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure) and cloud application architecture, Previous experience in Telecom, SIP, Contact Center, or Security, Experience with sales methodologies, Fluent in professional-level English
Nice to Have
Experience managing strategic accounts and evangelizing new use cases and technology in the Finance, Retail, Healthcare, Hightech verticals, Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft Azure, OpenAI, ElevenLabs) and cloud application architecture, Previous experience in Telecommunications, SIP, WebRTC, or Contact Centre in a technical role, Spanish is a plus
What You'll Do.
Enable customers to build the future of communications
Deliver the Technical Win and best Product Fit to customers
Lead the technical pre-sales relationship
Drive technical discovery
Propose technical architectures
Demonstrate the product
Anticipate concerns and offer creative solutions
Build customer trust in Twilio’s solutions
Run even the most complex opportunities independently
Communicate effectively across departments and functions
Own the strategic vision for their organization across multiple calendar years
Mentor and uplift peers
Prevent becoming a single point of failure within the team
Bring customer insights to other Twilions
Partner with Account Executives to execute pre-sales activities including opportunity qualification
technical presentations and enablement sessions
Help customers achieve success by leading the technical and product sale
recommending best-practice solutions
and guiding them on how to use Twilio’s APIs
Establish yourself as a trusted advisor to our customers’ senior leadership teams
by taking the lead on understanding customer technical pains through discovery in order to design
and present innovative solutions that solve business challenges
Build and present highly interactive
complex and engaging customer product demonstrations to help showcase the capabilities of Twilio’s Communications Products
while effectively forming customer relationships with both technical and nontechnical stakeholders
Proactively identity team or organizational needs
documenting them in depth and evaluating the criticality of the need and then proposes strategies to implement the solutions
Contribute to the broader Twilio Solutions Engineering community through knowledge sharing
constructing demonstration materials
and creating reusable presentations
Mentor less experienced Presales Engineers and often act as a facilitator or team leader
Regular presenter at Twilio-sponsored
industry and internal events
How You'll Work.
Team & Collaboration
Partner with Account Executives; Engage with sales leaders; Communicate across departments and functions; Mentor and uplift peers; Bring customer insights to other Twilions; Contribute to the broader Twilio Solutions Engineering community; Mentor less experienced Presales Engineers; Act as a facilitator or team leader
Communication Scope
Excellent communicator and presenter; Effectively communicate the ROI of products across various use cases to customers; Superior written and verbal communication skills; Effectively communicate strategic vision, inspire and influence others internally and externally at all organizational levels
Full Job Description
Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! . See yourself at Twilio Join us as our next Presales Architect on Twilio’s Communications team! About the job This position is needed to enable our customers to build the future of communications. The Presales Architect is a critical part of the sales team focused on our strategic segment. Twilio’s Presales Architects are responsible for delivering the Technical Win and best Product Fit to our customers. They lead the technical pre-sales relationship, drive technical discovery, propose technical architectures, demonstrate the product, anticipate concerns and offer creative solutions. They build customer trust in Twilio’s solutions. Presales Architects should be comfortable engaging a CEO or sketching out an API flow on a whiteboard with customer software engineers. As a Presales Architect you will be a recognized pre-sales expert and technical influencer by sales leaders. You will run even the most complex opportunities independently. Effectively communicating across departments and functions while owning the strategic vision for their organization across multiple calendar years. This is the go-to technical person for the sales team who mentors and uplifts their peers. You will work indepe
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