SUSE
enterprise open source solutions
PremiumSupportEngineer
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Premium Support Engineer at SUSE. Skills: Technical Support, Problem Solving, Customer Service. Serve as top-tier technical support engineer. Identify and resolve complex technical issues”
What You'll Achieve.
Drive customer satisfaction; Maximize customer satisfaction; Enhance customer experiences; Continuous service excellence
Industry & Context.
Exceptional problem-solving capabilities; Advanced analytical and problem-solving skills; Track record of resolving highly complex and critical technical issues
Work onsite up to three days / week at Sao Paulo, Subject to successful background checks
What They're Looking For.
Must Have
Expertise in Kubernetes technology
Nice to Have
SUSE® Linux Suite, SUSE® Rancher Suite, SUSE® Edge Suite, SUSE® AI Suite, Kubernetes
What You'll Do.
Serve as top-tier technical support engineer
Identify and resolve complex technical issues
Act as a trusted advisor
Drive customer satisfaction
Champion customer needs
Manage delivery of Service Reviews
Articulate value and progress
Identify and suggest best practices
Drive process improvements
Maintain expert-level understanding
Provide holistic solutions
Articulate profound benefits
Provide critical internal feedback
Champion customer feature requests
Collaborate with existing customers
Work proactively and collaboratively
Translate complex technical information
Mentor and guide team members
Create high-quality documentation
How You'll Work.
Team & Collaboration
Collaborate effectively with customers; Work collaboratively with colleagues; Share best practices; Foster a culture of teamwork; Collaborate with product management; Collaborate with engineering
Communication Scope
Superior verbal and written communication skills; Executive-level communication
Full Job Description
About Us **Always open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.** SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including [SUSE® Linux Suite](https://www.suse.com/solutions/linux/), [SUSE® Rancher Suite](https://www.suse.com/products/rancher/), [SUSE® Edge Suite](https://www.suse.com/solutions/edge/), and [SUSE® AI Suite](https://www.suse.com/products/ai/). More than 60% of the Fortune 500 rely on SUSE to power their mission-critical workloads, enabling them to innovate everywhere – from the data center to the cloud, to the edge and beyond. SUSE puts the “open” back in open source, collaborating with partners and communities to give customers the agility to tackle innovation challenges today and the freedom to evolve their strategy and solutions tomorrow. For more information, visit [www.suse.com](http://www.suse.com/). Premium Support Engineer **Job Description** ## Work type: Hybrid ## Location: Chacara Santo Antonio, Sao Paulo, Brazil ## ## ****How You’ll Contribute**** As a Premium Engineer, you will serve as a top-tier technical support engineer for our most critical Premium Support customers, specializing in SUSE and Rancher technologies. You will be a recognized authority, leading the identification and resolution of complex technical issues, and acting as a trusted advisor to customer management. This role demands a high level of technical mastery, exceptional problem-solving capabilities, and the ability to influence and guide both customers and internal teams. You will proactively drive customer satisfaction through strategic recommendations and by championing customer needs within product development. * Act as a recognized technical expert and leader for Premium Support customers across the SUSE and/or Rancher portfolio, addressing highly complex technical issues via email, phone, and on-site engagements. * Provide leadership and strategic direction in c
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