PremiumSupportConsultant2

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun - where everyone can succeed. Join us to transform the way the world works. This role will be based in Omaha, NE. This role will work one of the following shifts, based on business need: * Monday-Friday: 10:30am-7pm CST * Tuesday-Saturday: 8am - 5pm CST At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option, meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together. As a Premium Support Consultant 2, you will focus on delivering an excellent experience for our members by ensuring the protection of their data and education on how to best leverage LinkedIn in alignment with our User Agreement. You will be responsible for receiving, investigating, and resolving member inquiries, identifying and deterring fraudulent activity, and addressing Terms of Service violations. You will manage proactive/reactive inquiries efficiently in order to quickly recover trust with members, ultimately removing friction and enabling our members to continue pursuing economic opportunities. You will work directly with our members to resolve their issues. The need to balance thoroughness with efficiency for our members is a huge part of the excitement of this role. At LinkedIn we look for the most passionate and dedicated professionals to carry out our mission. This role requires you to collaborate as a team to restore trust, take extreme ownership in y