PremiumServicesCustomerEnablementLead

# **As passionate about our people as we are about our mission.** **_Why Join Q2?_** Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally. Our mission is simple: build strong and diverse communities through innovative financial technology—and we do that by empowering our people to help create success for our customers. **_What Makes Q2 Special?_** Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together. **SUMMARY** Q2 is seeking a Premium Services Customer Enablement Lead (Individual Contributor) to provide both tactical and strategic oversight of the engagement, health, and Support experience of some of our most strategic customers. The CE Lead is an organized problem solver with excellent communication and interpersonal skills; having an innate ability to explain technical details and requirements to both a non-technical and highly technical audience. Premium Services CE Leads are responsible for providing a high level of customer service to customers, responding to inquiries and advocating for their issues to be solved in a timely manner. This role will work closely cross-departmentally to ensure customer satisfaction and loyalty through strong relationship building and mutual respect. **RESPONSIBILITIES** • Provide Level 2/3 support for core U.S. banking applicatio