Payoneer
PremiumServiceSpecialist
“Premium Service Specialist at Payoneer. Skills: Premium Service, Customer Experience Management, Issue Resolution. Provide high quality services to VIP customers via different channels. Responsible for end-to-end resolution efficiency of operational issues”
What You'll Achieve.
high customer satisfaction and quality standard
Industry & Context.
problem solving mindset
What They're Looking For.
Must Have
3 years + proven experience in a customer facing role from international company, English CET-4, General knowledge of computers and Microsoft Office applications
Nice to Have
Experience with fintech, banking, or eComs industry is a plus
What You'll Do.
Provide high quality services to VIP customers via different channels
Responsible for end-to-end resolution efficiency of operational issues
Maintain a high customer satisfaction and quality standard when in compliance with policy and regulations
Identify potential risks for major complaints and escalate
How You'll Work.
Team & Collaboration
Work closely with sales team and understand customer profiles
Communication Scope
Great communication skills
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