Novibet
GameTech
PremiumCustomerCareAgent
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Premium Customer Care Agent at Novibet. Skills: Premium customer service, VIP client support. Be the first point of contact for our VIP clients, providing prompt and personalized assistance primarily via chat (also via email or other channels when required). Manage and resolve complaints with professionalism, empathy, and discretion”
What You'll Achieve.
ensuring a top-tier customer experience at all times; Contribute to continuous improvement by providing feedback to enhance the VIP customer experience
Industry & Context.
What They're Looking For.
Must Have
Fluency in English and Greek, Computer literacy, Flexibility to work on shift rotation
Nice to Have
Knowledge of other languages will be an asset, Previous experience in customer service or in a role involving direct interaction with VIP clients will be appreciated, knowledge of the online gaming & betting sector
What You'll Do.
Be the first point of contact for our VIP clients
providing prompt and personalized assistance primarily via chat (also via email or other channels when required)
Manage and resolve complaints with professionalism
Coordinate with internal teams to ensure swift resolution of complex cases
Actively listen to client needs and anticipate potential issues before they arise
Maintain high standards of confidentiality in all client communications
Contribute to continuous improvement by providing feedback to enhance the VIP customer experience
How You'll Work.
Team & Collaboration
Coordinate with internal teams to ensure swift resolution of complex cases
Communication Scope
Excellent communication and interpersonal skills
Full Job Description
**Join Novibet as a Premium Customer Care Agent!** Are you ready to take on a key role in a dynamic, fast-growing company? If you have a passion for premium customer service and thrive in a fast-paced environment, this could be the right opportunity for you. **Who We Are** Founded in 2010, Novibet is an established GameTech company operating in Europe, the Americas, and ROW countries (Greece, Brazil, Ireland, Finland, Mexico, Chile, Ecuador, Cyprus, and New Zealand), with hubs in Greece, Malta, Brazil, and Mexico and 1200+ employees across all countries of operation. We are committed to staying at the forefront of technological advancements, continually pushing boundaries and delivering seamless entertainment and online gaming experiences to our rapidly expanding customer base. **Why Novibet** At Novibet, you are empowered to excel, prioritising growth through listening and learning as part of a group of forward-thinkers and doers, continuously adapting to new challenges. We are equally committed to fostering a positive, inclusive, and supportive workplace culture that empowers every individual to thrive. Join us, and you will be part of a team of over 1,200 people worldwide that values collaboration, innovation, and personal growth. **What We are looking for** As a Premium Customer Care Agent in Novibet’s VIP team, you will be the first point of contact for our most valued clients, providing prompt and personalized support primarily via chat. You will handle inquiries related to account management and betting options, while professionally and discreetly resolving issues such as payment errors or access difficulties, ensuring a top-tier customer experience at all times. **What you will work on** * Be the first point of contact for our VIP clients, providing prompt and personalized assistance primarily via chat (also via email or other channels when required) * Manage and resolve complaints with professionalism, empathy, and discretion * Coordinate with internal team
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