Capital. com

trading

PremiumClientManager(German)

Limassol, Cyprus Hybrid Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Premium Client Manager (German) at Capital. com. Skills: Client relationship management, German market expertise, Financial services industry knowledge. Develop and maintain long-term relationships with prospective and existing clients across the German market. Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns”

What You'll Achieve.

Ensure client satisfaction and retention; Foster positive client experiences; Deliver a service standard aligned with Capital. com's commitment to client outcomes

Industry & Context.

trading
Problems you'll solve

Problem-solving and conflict resolution capability

Eligibility Requirements

One-year fixed-term contract, Workation Wonderland: 30 extra days to work remotely from anywhere in the world (some restrictions apply), Volunteer Days: Two additional paid days each year to support causes

What They're Looking For.

Must Have

Native or near-native proficiency in German, Written and spoken English, Demonstrable experience managing clients within the financial services industry, problem-solving and conflict resolution capability, Proven ability to manage a portfolio with discipline, prioritising effectively across competing demands, A genuine client-centred mindset and commitment to service excellence, High standards of reliability, integrity, and professional conduct, Excellent interpersonal and communication skills, A proactive, commercially aware, and goal-oriented approach, CySEC Basic certification

Nice to Have

Experience in CFDs, FX, brokerage, or wealth management

What You'll Do.

Develop and maintain long-term relationships with prospective and existing clients across the German market, Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns, Ensure client satisfaction and retention by maintaining professional and supportive relationships, Act in the best interest of clients at all times, responding promptly to enquiries and delivering a service standard aligned with Capital.

com's commitment to client outcomes, Foster positive client experiences that translate into constructive feedback and public reviews, Maintain a thorough understanding of Capital.

com's product suite, platform developments, and marketing initiatives, communicating these clearly and accurately to clients, Reactivate and re-engage inactive clients through targeted outreach, Operate at all times within Capital.

com's regulatory obligations and internal compliance framework.

How You'll Work.

Team & Collaboration

Collaborate cross-functionally with Compliance, Customer Support, Trading and Marketing to ensure operational efficiency and a consistent client experience

Communication Scope

Excellent interpersonal and communication skills; Communicate clearly and accurately to clients

Process & Methodology

Manage a portfolio with discipline, prioritising effectively across competing demands

Full Job Description

## Description We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team. This role is offered on a one-year fixed-term contract and is based in our Limassol office. ## Responsibilities Develop and maintain long-term relationships with prospective and existing clients across the German market. Plan and conduct a structured cadence of client meetings to understand individual objectives, deliver platform and market updates, and address client concerns. Ensure client satisfaction and retention by maintaining professional and supportive relationships. Act in the best interest of clients at all times, responding promptly to enquiries and delivering a service standard aligned with Capital.com's commitment to client outcomes. Foster positive client experiences that translate into constructive feedback and public reviews. Maintain a thorough understanding of Capital.com's product suite, platform developments, and marketing initiatives, communicating these clearly and accurately to clients. Reactivate and re-engage inactive clients through targeted outreach. Collaborate cross-functionally with Compliance, Customer Support, Trading and Marketing to ensure operational efficiency and a consistent client experience. Operate at all times within Capital.com's regulatory obligations and internal compliance framework. ## Requirements Native or near-native proficiency in German, with strong written and spoken English. Demonstrable experience managing clients within the financial services industry, ideally in CFDs, FX, brokerage, or wealth management. Strong problem-solving and conflict resolution capability. Proven ability to manage a portfolio with discipline, prioritising effectively across competing demands.

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