PremiumClientManager

What is Flagstone? Flagstone is many things. An online savings platform, reinventing how individuals, businesses, and charities manage, protect, and grow their cash. A diverse group of people, bound by a collaborative spirit, and shared purpose. And lastly, a thriving, profitable business – where smart people do their best work. Each definition shares a common thread: our unique culture. It’s our pride and joy. And our competitive advantage. A feel for our culture To revolutionise the savings market, we need to be at our best. But high performance takes more than talent – it takes a culture of kindness, respect, and growth. That’s why we’re building a diverse, inclusive community, where your voice is heard and valued. Where, with close support and room to develop, you can surpass even your own expectations. And be rewarded for it. We may not change the world, but we can change the world of financial technology. And all it takes is a winning mix of drive, talent, and empathy. Our culture celebrates all three. But enough about us. Let’s talk about you. Does this sound like you? Flagstone is the UK's leading cash platform with £19bn in AuA and a mandate to reach £50bn by 2028. A significant proportion of that AuA sits with a small number of high-value clients whose continued confidence in us is commercially critical. Until now, these clients have been served through the same model as the rest of our client base. That changes with this role. The Premium Client Manager will be solely dedicated to our most valuable clients, providing a proactive, personalised service that reflects the scale of their relationship with us. This is a blank canvas opportunity for someone who understands what best in class premium service looks like, and has the relationship skills and commercial instinct to build it. What You'll Be Doing Evolving the Premium Client Model - Own and iterate the premium client service proposition and playbook, defining who qualifies, what service looks like in p