PremierOneRemoteSystemAdmin

## **Company Overview** At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. ## **Department Overview** The Forward Deployed Resources Team is dedicated to supporting public safety agencies across the Command Center Software platform. Our mission is to provide cutting-edge technology and innovative tools, empowering customers to make faster, smarter, and safer decisions. The FDR team supports products such as Computer Aided Dispatch, Records Management Systems, Jail Management Systems and Mobile Data Computing, among other offerings. FDR is a fast-paced environment that seeks motivated and professional individuals willing to work towards our goals as an organization. Grow professionally, work with cutting-edge technology, and be at the forefront of the public safety sector. ## Job Description The PremierOne (P1) Remote System Admin will be responsible for traveling to customer sites as needed to address technical issues, backfill for Onsite System Administrators, support new customer cutovers, and perform routine system maintenance. * **Responsibilities of the Remote System Administrator include but are not limited to:** * Provides tailored technical customer operations support * Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance * Executes customer operations policies and procedures * Builds and maintains positive, effective, and mutually beneficial-working alliances with customers * Initiates problem solving action and follows through to resolution * Performs root-case ana