PremierSupportSpecialist

Blend is a diverse team of problem solvers who believe that the world’s financial resources should be more accessible. Our cloud banking platform is used by Wells Fargo, U. S. Bank, and over 330 other financial services firms to acquire more customers, increase productivity, and deliver end-to-end digital experiences. Our software enables our customers to process an average of more than $5 billion in loans per day, making it possible for consumers to reach their financial goals faster and lead better lives. Come do work that matters. We seek a distinguished candidate to join our team – an individual who consistently exceeds expectations to deliver superior service and pertinent solutions to our clientele. Premier Support constitutes a paid tier of support services wherein select customers elect to engage a dedicated support representative. This role entails serving as the primary Premier Support contact for several of Blend's prominent clients. The incumbent will function as the designated support liaison, assisting customers in managing their overall support experience, addressing intricate issues, and managing Blend product feedback and defects impacting their assigned clientele. Successful candidates will integrate into a cohesive and expanding Support team committed to delivering exceptional service. Responsibilities: Serve as the primary point of contact for customer escalations and support experience across a diverse portfolio of clients, ranging from Independent Mortgage Banks and medium to large-sized banks and credit unions to top-tier banking and lending institutions in the United States. Participate in weekly meetings and quarterly business reviews with clients. Monitor and report on account support Key Performance Indicators (KPIs) and recommend end-user training opportunities within the client organization on a monthly basis. Ensure transparent communication regarding outstanding bugs, feature requests, and support requests to both internal and external