AppDirect
SaaS
PremierCustomerSuccessManager-CloudGTM
Neural analysis suggests this role is
optimal for Mid candidates.
“Premier Customer Success Manager - Cloud GTM at AppDirect. Skills: Customer Success Management, Cloud GTM strategy, Cloud Marketplaces, Relationship building. Establish and maintain relationships with executive-level leaders. Understand ISV business goals and challenges”
What You'll Achieve.
Increase customer satisfaction; Increase customer adoption; Increase customer retention; Facilitate or support the sales process; Generate revenue through data-driven Cloud go-to-market; Grow cloud co-sell relationships; Transact efficiently at scale; Identify the right buyers; Drive measurable business outcomes; Build lasting partnerships; Revolutionize customer's journey to the cloud; Achieve objectives and goals related to marketplace revenue; Align to next-best actions; Drive mutual benefit through collaborations
Industry & Context.
Simplify complexity; Accelerate time-to-value; Analytical mindset
What They're Looking For.
Must Have
Minimum 4 years of experience in Customer Success Management, Alliance Management, or Sales/Revenue Operations Consulting, Documented track record of increasing customer satisfaction, adoption, and retention of a technology product, or facilitating/supporting the sales process in a Customer Success, Alliances, Partner Management, or Account Management, Advanced knowledge of the Cloud Marketplace ecosystem with hands-on experience in one or more major Cloud Marketplaces (AWS, Microsoft Azure, or Google Cloud) and related partnership, Analytical mindset with the ability to interpret and leverage data to inform strategy and measure, Outstanding communication (written and oral), negotiation, and presentation skills with the ability to engage stakeholders from team members to executive, Technologically adept with business intelligence, Ability to work independently and remotely while collaborating within a team environment both synchronously and, Creative, positive, and solution-oriented thinker who can challenge the status quo and navigate, Ability to thrive amid the demanding pace of a hyper-growth SaaS company
Nice to Have
Business intelligence and report creation experience (Google Workspace, Salesforce, Tableau, Confluence), Skills managing reseller and distributor channel relationships
What You'll Do.
Establish and maintain relationships with executive-level leaders
Understand ISV business goals and challenges
and manage customer's Cloud GTM strategy
Educate customers on cloud marketplace landscapes
Provide technical insights and strategic guidance
Assess customer maturity and preparedness for Cloud
Design and implement co-sell operating models
Deliver recurring Executive Business Reviews
Collaborate with Account Executives
Act as the voice of the customer
Maintain expert-level knowledge of transactions
Refine and share standard operating procedures
Evangelize Tackle's Cloud GTM philosophy
How You'll Work.
Team & Collaboration
Collaborate with Independent Software Vendors (ISVs); Collaborate with Enterprise and Strategic Account Executives; Collaborate within a team environment
Communication Scope
Outstanding communication (written and oral); Negotiation; Presentation skills
Full Job Description
About AppDirect Become a digital, global citizen and enable the new generation of digital entrepreneurs around the world. AppDirect offers a subscription commerce platform to sell any product, through any channel, on any device - as a service. We power millions of subscriptions worldwide for organizations. We do this by our values-driven culture—one that enables you to Be Seen, Be Yourself, and Do Your Best Work. About Tackle, an AppDirect Subsidiary Tackle, a business unit of AppDirect, is the leading solution built to help software companies generate revenue through data-driven Cloud go-to-market (Cloud GTM). Our platform and team help customers identify the right buyers, grow cloud co-sell relationships, and transact efficiently at scale through AWS, Google Cloud, and Microsoft. Tackle serves more than 500 software companies—including CrowdStrike, HashiCorp, New Relic, and Snyk—from high-growth startups to the largest software companies in the world. About You You are a strategic, customer-obsessed professional who thrives at the intersection of cloud technology, partnerships, and consultative success management. You have a passion for helping software companies unlock revenue through cloud marketplaces (AWS, Microsoft Azure, Google Cloud) and a proven track record of building executive-level relationships, driving adoption, and delivering measurable business outcomes. You simplify complexity, accelerate time-to-value, and build lasting partnerships grounded in trust and shared success. You are energized by the pace of a hyper-growth SaaS environment and excited to serve as a trusted advisor who helps customers revolutionize their journey to the cloud. What you'll do and how you'll have an impact Establish and maintain strong relationships with executive-level Alliance, Sales, and Operations leaders across a portfolio of named accounts; Partner closely with Independent Software Vendors (ISVs) to deeply understand their business goals and challenges within the clo
Applying for this Premier Customer Success Manager - Cloud GTM role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about AppDirect?
Real rants from real employees. Read before you apply.