Marriott Vacations Worldwide
PreferredCheck-inRoomBlocker
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Preferred Check-in Room Blocker at Marriott Vacations Worldwide. Skills: Guest Relations, Communication, Assists Management, Working with Others, Quality Assurance, Physical Tasks, Check-in/Check-out. Assign room according to guest request. Pre-register designated guests”
Industry & Context.
Problem Solving; Decision-Making
Stand, sit, or walk for extended period, Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
What They're Looking For.
Must Have
High school diploma/G. E. D. equivalent, Less than 1 year related work experience, No supervisory experience required
What You'll Do.
Assign room according to guest request
Pre-register designated guests
Organize check-in procedures for arriving groups
Coordinate pre-registration procedures for arriving groups
Review requests for room changes
Track requests for room changes
Accommodate requests for room changes
Communicate status to appropriate staff
Confirm cancellations
Review out-of-order rooms daily
Ensure rates match market codes
Document rate exceptions
Verify billing for guests
Adjust billing for guests
File guest documentation
Set up guest check-ins
Process guest check-ins
Set up guest check-outs
Process guest check-outs
Identify over-commitments
Perform duplicate reservation blocks
Follow up with guests
Ensure requests have been met
Ensure problems have been met
Relay messages accurately
Relay messages completely
Relay messages legibly
Report unsafe work conditions
Complete safety training
Complete certifications
Follow company policies
Follow company procedures
Ensure uniform is clean
Ensure personal appearance is clean
Maintain confidentiality of proprietary information
Protect company assets
Welcome guests according to company standards
Acknowledge guests according to company standards
Anticipate guests' service needs
Address guests' service needs
Assist individuals with disabilities
Thank guests with genuine appreciation
Speak with others using clear language
Speak with others using professional language
Prepare written documents accurately
Prepare written documents completely
Review written documents accurately
Review written documents completely
Answer telephones using appropriate etiquette
Develop positive working relationships
Maintain positive working relationships
Support team to reach common goals
Listen appropriately to concerns of other associates
Respond appropriately to concerns of other associates
Comply with quality assurance expectations
Comply with quality assurance standards
Stand for an extended period
Sit for an extended period
Walk for an extended period
Stand for an entire work shift
Sit for an entire work shift
Walk for an entire work shift
Move objects weighing less than or equal to
Lift objects weighing less than or equal to
Carry objects weighing less than or equal to
Push objects weighing less than or equal to
Pull objects weighing less than or equal to
Place objects weighing less than or equal to
Perform other reasonable job duties as requested by
Address guests' service needs in a professional manner
Address guests' service needs in a positive manner
Address guests' service needs in a timely manner
Listen positively to guest questions
Listen positively to guest concerns
Listen positively to guest requests
Build trust with guests
Welcome each guest with a smile
Acknowledge each guest with a smile
Welcome each guest with eye contact
Acknowledge each guest with eye contact
Welcome each guest with a friendly verbal greeting
Acknowledge each guest with a friendly verbal greeting
Use guest's name when possible
Anticipate guests' needs
Ask guests questions to understand needs
Watch guest preferences
Listen to guest preferences
Act on guest preferences
Provide a fond farewell
Assist other associates to ensure proper coverage
Assist other associates for prompt guest service
Track changes in room status
Communicate guests waiting for an available room
Coordinate with Housekeeping to track room readiness
Report guest concerns to Housekeeping
Determine status of out-of-order rooms
Determine estimated date for return to room inventory
Review requests for late check-outs
Approve late check-outs according to occupancy
Process guest check-ins
Process guest check-outs
Verify guest identity
Reissue new room keys
Clear departures in computer system
Handle sensitive issues with associates
Handle sensitive issues with guests
Create computer-based filing systems
Create paper-based filing systems
Maintain computer-based filing systems
Maintain paper-based filing systems
Transmit information using a computer
Transmit documents using a computer
Enter information using a keyboard
Enter information using a mouse
Enter information using a trackball
Retrieve information using a keyboard
Retrieve information using a mouse
Retrieve information using a trackball
Answer inquiries from guests
Prepare letters using word processing software
Prepare memos using word processing software
Prepare documents using word processing software
Prepare letters using spreadsheet software
Prepare memos using spreadsheet software
Prepare documents using spreadsheet software
Prepare letters using database software
Prepare memos using database software
Prepare documents using database software
Prepare letters using presentation software
Prepare memos using presentation software
Prepare documents using presentation software
Review letters using word processing software
Review memos using word processing software
Review documents using word processing software
Review letters using spreadsheet software
Review memos using spreadsheet software
Review documents using spreadsheet software
Review letters using database software
Review memos using database software
Review documents using database software
Review letters using presentation software
Review memos using presentation software
Review documents using presentation software
Transmit information using mail
Transmit documents using mail
Transmit information using facsimile machine
Transmit documents using facsimile machine
Operate electronic peripherals
Maintain confidentiality of proprietary materials
Maintain confidentiality of proprietary information
Protect privacy of guests
Protect privacy of coworkers
Protect security of guests
Protect security of coworkers
Ensure uniform is clean
Ensure uniform is professional
Ensure personal appearance is clean
Ensure personal appearance is professional
Protect company tools
Protect company equipment
Protect company machines
Protect company assets
Coordinate tasks with other departments
Work with other departments to ensure efficiency
Serve as departmental role model
Serve as departmental mentor
Perform technical job duties
Perform functional job duties
Support all co-workers
Treat co-workers with dignity
Treat co-workers with respect
Assist others to promote teamwork
Comply with quality assurance expectations
Comply with quality assurance standards
Enter work-related information using computers
Locate work-related information using computers
Enter work-related information using point of sale systems
Locate work-related information using point of sale systems
Move objects weighing less than or equal to
Lift objects weighing less than or equal to
Carry objects weighing less than or equal to
Push objects weighing less than or equal to
Pull objects weighing less than or equal to
Place objects weighing less than or equal to
Activate room keys using electronic key machine
Reissue new room keys using electronic key machine
Secure valid form of payment
Clear departures in computer system to document rooms
Handle sensitive issues with tact
Handle sensitive issues with respect
Handle sensitive issues with diplomacy
Handle sensitive issues with confidentiality
Create and maintain computer-based filing systems for records
Create and maintain computer-based filing systems for reports
Create and maintain computer-based filing systems for documents
Create and maintain paper-based filing systems for records
Create and maintain paper-based filing systems for reports
Create and maintain paper-based filing systems for documents
Transmit information or documents using a computer
Enter and retrieve information contained in computer databases
Enter and retrieve information contained in computer databases
Enter and retrieve information contained in computer databases
Update records using a keyboard
Update files using a keyboard
Update reservation using a keyboard
Answer inquiries from guests using a keyboard
Prepare letters using word processing software
Prepare memos using word processing software
Prepare reports using word processing software
Prepare letters using spreadsheet software
Prepare memos using spreadsheet software
Prepare reports using spreadsheet software
Prepare letters using database software
Prepare memos using database software
Prepare reports using database software
Prepare letters using presentation software
Prepare memos using presentation software
Prepare reports using presentation software
Transmit information or documents using mail
Transmit information or documents using facsimile machine
Operate standard office equipment other than computers
Maintain confidentiality of proprietary materials and information
Protect the privacy and security of guests and
Follow company and department policies and procedures
and personal appearance are clean
and personal appearance are hygienic
and personal appearance are professional
Protect company tools
Perform other reasonable job duties as requested by
How You'll Work.
Team & Collaboration
Coordinate with other departments; Work with other departments; Support all co-workers; Partner with others; Assist others to promote teamwork
Communication Scope
Telephone etiquette; Clear language; Professional language; Written document preparation; Written document review; Verbal greeting; Listening; Responding
Full Job Description
Assigns room according to guest request and preferences whenever possible. Pre-registers designated guests and prepare key packets. Organizes and coordinates check-in/pre-registration procedures for arriving groups. Reviews/Tracks/Accommodates requests for room/check-out changes when possible; communicates status to appropriate staff. Confirms reservations and cancellations. Reviews out-of-order rooms daily. Ensures rates match market codes and document exceptions. Verifies and adjusts billing for guests. Files guest paperwork or documentation. Sets up/processes all guest check-ins/check-outs. Activates room keys. Secures valid payment. Identifies any over-commitments. Performs duplicate reservation checks; blocks rooms. Runs daily reports. Follows up with guests to ensure their requests or problems have been met to their satisfaction. Receives, records, and relays messages accurately, completely, and legibly. Reports accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follows all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other associates. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds with
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