The Specific Pay Range For A Preferred Location

PreSalesApplicationEngineer(LIMS/ELN/Informatics)

$120–180k ~AI est. Malaysia FULL TIME Remote Friendly
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Pre Sales Application Engineer (LIMS / ELN / Informatics) at The Specific Pay Range For A Preferred Location. Skills: Laboratory informatics, Pre-Sales, Solution Consulting, Customer workflows. Partner with sales teams. Drive informatics solution opportunities”

Industry & Context.

Problems you'll solve

Problem-solving mindset; Troubleshooting complex technical issues

Eligibility Requirements

30-50% travel

What They're Looking For.

Must Have

Bachelor’s or Master’s Degree, 5-8+ years experience, Hands-on LIMS experience, Hands-on ELN experience, Hands-on SDMS experience, Knowledge of system integrations, Familiarity with cloud deployment, Familiarity with on-premise deployment, Familiarity with hybrid deployment

Nice to Have

Prior Field Application Engineering experience, Prior Pre-Sales experience, Prior Professional Services experience, Experience supporting enterprise-scale deployments, Exposure to digital lab transformation, Exposure to enterprise informatics strategies

What You'll Do.

Partner with sales teams

Drive informatics solution opportunities

Deliver technical presentations

Deliver live demonstrations

Configure proof-of-concept

Understand customer workflows

Understand regulatory requirements

Understand IT environments

Design LIMS architectures

Design ELN architectures

Design informatics architectures

Translate business challenges

Translate laboratory challenges

Design value-based technical solutions

Support RFP responses

Support RFI responses

Develop technical proposals

Act as technical authority

Provide technical leadership

Support customer onboarding

Support configuration

Support go-live phases

Assist with system configuration

Assist with workflow optimization

Assist with data migration

Assist with integration

Deliver user training

Deliver administrator training

Provide best-practice guidance

Support troubleshooting

Act as escalation point

Ensure regulatory compliance

Advise customers on best practices

Support validation strategies

Participate in customer audits

Participate in customer inspections

Provide feedback to product management

Provide feedback to R&D teams

Stay current with technologies

Support beta programs

Support early adopter customers

Support new product launches

Contribute to knowledge bases

Contribute to application notes

Contribute to documentation

Collaborate with sales teams

Collaborate with services teams

Collaborate with marketing teams

Collaborate with support teams

Collaborate with product teams

Participate in scientific conferences

Participate in customer seminars

Participate in webinars

Participate in trade shows

Mentor junior engineers

Contribute to team skill development

How You'll Work.

Team & Collaboration

Cross-functionally with sales; Cross-functionally with services; Cross-functionally with marketing; Cross-functionally with support; Cross-functionally with product teams

Communication Scope

Technical concepts; Diverse audiences; Scientific discussions; Technical presenter; Technical demonstrator

Full Job Description

## **Job Description** The Field Application Engineer (FAE) – LIMS, ELN & Informatics is a customer-facing technical expert responsible for supporting pre-sales and post-sales activities related to laboratory informatics solutions, including Laboratory Information Management Systems (LIMS), Electronic Laboratory Notebooks (ELN), Scientific Data Management Systems (SDMS), and integrated informatics platforms. This role serves as a critical bridge between customers, sales, product management, and R&D teams, ensuring successful solution positioning, implementation, adoption, and long-term customer satisfaction across pharmaceutical, biopharmaceutical, chemical, academic, clinical, and applied markets. **Key Responsibilities:** **Pre-Sales & Solution Consulting** * Partner with sales teams to drive informatics solution opportunities by delivering high-impact technical presentations, live demonstrations, and proof-of-concept (PoC) configurations. * Understand customer workflows, regulatory requirements, and IT environments to design fit-for-purpose LIMS, ELN, and informatics architectures. * Translate business and laboratory challenges into value-based technical solutions aligned to customer goals (e.g., data integrity, compliance, productivity, digital transformation). * Support RFP/RFI responses, technical proposal development, solution scoping, and effort estimation. * Act as the technical authority during customer meetings, workshops, and scientific discussions. **Implementation & Post-Sales Support** * Provide technical leadership during customer onboarding, configuration, validation support, and go-live phases. * Assist customers with system configuration, workflow optimization, data migration strategies, and integration with instruments, CDS, ERP, and other enterprise systems. * Deliver user training, administrator training, and best-practice guidance for LIMS, ELN, and informatics platforms. * Support troubleshooting of complex technical issues and act as an esca

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