Pre-LegalCollectionSpecialist

Build the Future with Us — EquipmentShare is Hiring a Pre-Legal Collection Specialist At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares. We’re hiring a Pre-Legal Collection Specialist at our Corporate Headquarters in Columbia, MO and we’re looking for someone who’s ready to grow with us, bring energy and drive to their work, and help us build the future of construction. The Pre-Legal Collection Specialist plays a critical role in recovering delinquent accounts by serving as a bridge between the collections and legal departments. This position is responsible for managing accounts that have not responded to standard collection efforts and may be candidates for legal escalation. Primary Responsibilities Communicate with customers regarding accounts receivable and collection matters professionally and promptly. Communicate and follow up effectively with customers and branch personnel. Resolve customer disputes related to outstanding balances using strong negotiation and persuasive communication skills. Conduct risk assessments. Coordinate and document payment arrangements with customers. Handle a high volume of outgoing collection calls to assigned delinquent accounts. Handle incoming calls from customers and internal branches, resolving inquiries and payment issues. Establish and maintain effective working relationships with internal teams and co-workers. Meet individual portfolio, departmental, and company collection goals. Monitor and report on key performance metrics for accounts within their scope of responsibility. Provide training and coaching to collectors on strategies and processes for “hard-to-collect” accounts. Maintain accurate and thorough records of customer interaction