Guidehealth
Healthcare
PracticeSuccessManager
“Practice Success Manager at Guidehealth. Skills: Customer Success, Practice Management, Relationship Management. Serve as primary point of contact. Build trust-based relationships”
What You'll Achieve.
Ensure successful engagement; Sustain practice performance; Meet performance targets; Realize partnership value; Achieve shared savings
Industry & Context.
Identify risks; Resolve barriers
What They're Looking For.
Must Have
Minimum 3 years of experience
What You'll Do.
Serve as primary point of contact
Build trust-based relationships
Conduct proactive outreach
Maintain consistent communication cadence
Schedule performance touchpoints
Act as advocate for practices
Facilitate ongoing engagement
Support long-term retention
Deliver monthly engagement scorecards
Lead performance review conversations
Schedule quarterly performance meetings
Translate scorecard data
Monitor operational performance
Identify at-risk practices
Escalate underperformance
Support improvement plans
Facilitate weekly pillar huddles
Serve as liaison between practices
Coordinate workflow implementation
Coordinate embedded rollout
Coordinate workgroup activities
Collaborate with clinical operations
Collaborate with technology teams
Collaborate with quality teams
Collaborate with product teams
Communicate practice-level barriers
Track barrier resolution
Maintain practice data in CRM
Update network tracking items
Document meeting notes
Distribute action item summaries
Develop standard operating procedures
Maintain workflow documentation
Identify process improvement opportunities
Provide status updates
Provide operational insights
Support organizational initiatives
How You'll Work.
Team & Collaboration
Cross-functional support; Clinical pillar coordination; Cross-functional teams
Communication Scope
Performance conversations; Action item summaries
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