Guidehealth
Healthcare
PracticeSuccessManager
“Practice Success Manager at Guidehealth. Skills: Customer Success, Practice Management, Healthcare Operations. Serve as primary point of contact. Build and maintain relationships”
What You'll Achieve.
Ensure successful engagement; Ensure sustained performance; Ensure accountability at practice level; Drive practice performance; Meet overall performance targets; Fully realize value of partnership
Industry & Context.
Identify barriers; Address feedback; Address risks; Identify practices at risk; Develop improvement plans
What They're Looking For.
Must Have
Minimum 3 years of experience in primary care operations, Minimum 3 years of experience in practice management, Minimum 3 years of experience in healthcare operations, Clinical background — RN or equivalent clinical experience, Experience working within an ACO, Experience working within an MSSP, Experience working within a value-based care model
Nice to Have
Delegated services experience, Managed care experience, Population health experience
What You'll Do.
Serve as primary point of contact
Build and maintain relationships
Conduct proactive outreach
Maintain consistent communication cadence
Schedule performance touchpoints
Act as advocate for practices
Communicate operational needs
Address feedback and risks
Facilitate ongoing engagement
Support long-term retention
Ensure high-quality engagement
Deliver monthly engagement scorecards
Lead performance review conversations
Schedule quarterly performance meetings
Translate scorecard data
Develop actionable next steps
Monitor operational performance
Monitor engagement metrics
Monitor utilization of services
Identify practices at risk
Escalate underperformance
Support practices in developing plans
Track improvement plans
Facilitate weekly pillar huddles
Review current practice state
Coordinate cross-functional responses
Serve as liaison between practices
Coordinate AWV workflow implementation
Coordinate CM embedded rollout
Coordinate PAC workgroup activities
Collaborate with Clinical Operations
Collaborate with Technology teams
Collaborate with Quality teams
Collaborate with Product teams
Ensure seamless service delivery
Communicate practice-level barriers
Communicate practice-level needs
Track resolution to completion
Maintain accurate practice data
Update contact records
Update engagement status
Update network tracking items
Document meeting notes
Distribute action item summaries
Develop standard operating procedures
Maintain workflow documentation
Identify opportunities to standardize
Improve implementation processes
Improve operational processes
Provide status updates
Provide operational insights
Support organizational initiatives
How You'll Work.
Team & Collaboration
Cross-functional teams; Guidehealth teams; Clinical pillars; Clinical Operations; Technology teams; Quality teams; Product teams; Pillar leads
Communication Scope
Performance conversations; Relationship ownership; Accountability-forward communication
Applying for this Practice Success Manager role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about Guidehealth?
Real rants from real employees. Read before you apply.