Spring Fertility

PracticeManager

$100–140k Portland, Oregon, United States FULL TIME Remote Friendly
The Brief

“Practice Manager at Spring Fertility. Skills: operational leader of their local clinic, setting the culture for excellence in the patient care and experience, ensuring the effective daily clinical operations of their clinic, partnering with their Medical Directors and providers, driving operational alignment and excellence, on-site and engaged with their local team, offering guidance and support, mentorship, ensuring they have the tools and resources needed to deliver a world class patient exper”

What You'll Achieve.

setting the culture for excellence in the patient care and experience; ensuring the effective daily clinical operations of their clinic; driving operational alignment and excellence; deliver a world class patient experience; keep the clinic operating smoothly; Monitors and trends Key Performance Indicators (KPIs) within the practice operations

Industry & Context.

Problems you'll solve

resolving in a timely and thoughtful manner

What They're Looking For.

Must Have

Minimum three (3) years of management experience, Direct experience leading large multi-role teams

Nice to Have

Healthcare and/or hospitality experience a plus!, Proven success in partnering with Medical Directors and Physicians at the practice level preferred

What You'll Do.

direct oversight of non-clinical (front desk and administrative staff)

clinical and day to day operations of the clinic including oversight of the nursing team

creating a best in class patient centered experience

interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner

vendor and business associate contracts at the center level including but not limited to biohazard

and regulatory visits

medical assistant and front desk coordinator schedules

PTO and timecard approval

QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience

creating a thoughtful and productive provider schedule and ensuring billing and regulatory compliance with patient visits

coaches and develops employees and responsible for regular employee training

coaching and performance reviews

Works collaboratively with medical directors and providers within the practice operations

Monitors and trends Key Performance Indicators (KPIs) within the practice operations

implements and coordinates training programs in conjunction with applicable departments

Develops and monitors corrective action strategies and action plans

Responsible for site level P&L and budget

How You'll Work.

Team & Collaboration

partnering with their Medical Directors and providers; partner with a robust and capable shared services team including facilities, IT, HR, finance, and marketing; directly manages local clinical leads and administrative practice support roles; Works collaboratively with medical directors and providers within the practice operations

Free ATS check

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