Spring Fertility
PracticeManager
“Practice Manager at Spring Fertility. Skills: operational leader of their local clinic, setting the culture for excellence in the patient care and experience, ensuring the effective daily clinical operations of their clinic, partnering with their Medical Directors and providers, driving operational alignment and excellence, on-site and engaged with their local team, offering guidance and support, mentorship, ensuring they have the tools and resources needed to deliver a world class patient exper”
What You'll Achieve.
setting the culture for excellence in the patient care and experience; ensuring the effective daily clinical operations of their clinic; driving operational alignment and excellence; deliver a world class patient experience; keep the clinic operating smoothly; Monitors and trends Key Performance Indicators (KPIs) within the practice operations
Industry & Context.
resolving in a timely and thoughtful manner
What They're Looking For.
Must Have
Minimum three (3) years of management experience, Direct experience leading large multi-role teams
Nice to Have
Healthcare and/or hospitality experience a plus!, Proven success in partnering with Medical Directors and Physicians at the practice level preferred
What You'll Do.
direct oversight of non-clinical (front desk and administrative staff)
clinical and day to day operations of the clinic including oversight of the nursing team
creating a best in class patient centered experience
interventions relating to patient concerns and escalations and resolving in a timely and thoughtful manner
vendor and business associate contracts at the center level including but not limited to biohazard
and regulatory visits
medical assistant and front desk coordinator schedules
PTO and timecard approval
QC and oversight of provider(s) schedules and templates to ensure maximizing the patient experience
creating a thoughtful and productive provider schedule and ensuring billing and regulatory compliance with patient visits
coaches and develops employees and responsible for regular employee training
coaching and performance reviews
Works collaboratively with medical directors and providers within the practice operations
Monitors and trends Key Performance Indicators (KPIs) within the practice operations
implements and coordinates training programs in conjunction with applicable departments
Develops and monitors corrective action strategies and action plans
Responsible for site level P&L and budget
How You'll Work.
Team & Collaboration
partnering with their Medical Directors and providers; partner with a robust and capable shared services team including facilities, IT, HR, finance, and marketing; directly manages local clinical leads and administrative practice support roles; Works collaboratively with medical directors and providers within the practice operations
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