One Medical
healthcare
PracticeCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Practice Coordinator at One Medical. Skills: operational excellence, active daily management, scheduling, inventory management, facilities management, team leadership, coaching, mentoring. Ensure operational readiness of the practice through regular team check ins, review of staffing, monitoring of task queues, adherence to standard work, and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members. Provide team support and ”
What You'll Achieve.
delivering the highest quality and best experience to our patients; ensure the practice runs smoothly with a focus on operational excellence; ensure consistent high performance of the practice; support your team through change and growth; ensure a fluid and positive in-office experience; quality health outcomes; patient safety; regulatory compliance; manage population health; tasking to service level expectation
Industry & Context.
service recovery cases
Sedentary work duties require exerting up to ten pounds of force occasionally and/or small amounts of force frequently. Sedentary work typically involves sitting most of the time, but may involve walking or standing for brief periods., This is a full-time role, working 40 hours per week, based in-person with our team and patients at our Hoboken, NJ with 8 hour shifts generally taking place Monday - Friday between 7:30a - 6:00p.
What They're Looking For.
Must Have
At least 1 year of experience in a supervisory or lead role in high touch customer service or patient facing healthcare, Graduated from a postsecondary Medical Assistant program accredited by either the Commission on Accreditation of Allied Health Education Programs (CAAHEP), the Accrediting Bureau of Health Education Schools (ABHES), another accrediting organization recognized by the United States Department of Education, An active Medical Assistant certification from the National Healthcareer Association (NHA), the American Association of Medical Assistants (AAMA), the National Center for Competency Testing (NCCT), the American Medical Certification Association (AMCA), the National Association for Health Professionals (NAHP), the National Certification Medical Association (NCMA), or registration from the American Medical Technologists (AMT), or any other recognized certifying body approved by the Board, Proven ability to foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture, Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams
Nice to Have
Experience in healthcare, with a solid understanding of billing and insurance, is preferred, Proven track record of leading successful change management and process improvement efforts preferred
What You'll Do.
Ensure operational readiness of the practice through regular team check ins
monitoring of task queues
adherence to standard work
and conducting end of month practice operations such as publishing shift schedules for both administrative and clinical team members
Provide team support and leadership through training
and mentoring of team members and team recognition
Drive performance improvement though active daily management
including office huddle facilitation and monitoring performance metrics
Perform inventory management including ordering and receiving supplies
and completing counts
Support the financial health of the practice through office budget review and managing copay and revenue cycle
Monitor and own Net Promoter Score (NPS) responses and respond to service recovery cases
escalating to the Operations Manager as needed
In partnership with with Clinical Leadership and the Operations Manager
support quality health outcomes
regulatory compliance
and implement improvement initiatives to manage population health
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake
same day schedule management
appropriate follow up scheduling
and knowledge of billing and insurance
All front of house duties including check in/check out
insurance verification
printing/paperwork tasks
tasking to service level expectation
perform opening and closing duties/daily office upkeep as required
including maintaining the look and feel of both patient and employee facing spaces
and supporting facility
and IT requests as encountered
Clinical duties may include providing best in class venipuncture services on a population ranging from pediatrics to geriatrics
and performing and assisting with extended scope duties such as
but not limited to non-blood specimen collection
How You'll Work.
Team & Collaboration
championing best practices with our patients and team members; support your practice team members in delivering the highest quality and best experience to our patients; motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates; foster strong, collaborative team-dynamics that ensure a supportive and engaged team culture; Experience working on collaborative, diverse and feedback-driven multi-disciplinary teams; In partnership with with Clinical Leadership and the Operations Manager, support quality health outcomes, patient safety, regulatory compliance, and implement improvement initiatives to manage population health; ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, and knowledge of billing and insurance; supporting facility, security, and IT requests as encountered
Communication Scope
written and verbal communication skills; nuanced patient communication; foster open communication with team members; C-I-CARE framework
Full Job Description
About Us One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years. In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive. The Opportunity As we continue to expand and transform the primary care experience, we’re looking for a Practice Coordinator to join us on our journey to make it drastically easier for customers to find, choose, afford, and engage with the services, products, and professionals they need to get and stay healthy! As a Practice Coordinator at One Medical, you will be the onsite lead and support your practice team members in delivering the highest quality and best experience to our patients. You will be responsible for championing best practices with our patients and team members to ensure the practice runs smoothly with a focus on operational excellence, active daily management, scheduling, inventory management, and facilities management. The Practice Coordinator is the subject matter expert on workflows and processes and serves as the practice team’s main point of contact for daily clinical operational oversight. You will motivate, support, and under direction of your Operations Manager,
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