Company
PRServiceManager
“PR Service Manager. Skills: automotive service, customer service, supervisory experience, cash handling. Maintain responsibility for overall direction, coordination, and evaluation of direct and indirect reports. Direct, instruct, and manage team members”
What You'll Achieve.
Ensure operating efficiency; ensure top service levels; emphasis on efficiency, thoroughness, and safety; ensure that the service staff complete vehicle inspections and proper service repairs; Ensure the execution of customer service standards; customer satisfaction programs
Industry & Context.
Ability to exercise judgement; Ability to handle difficult customer situations; resolving problems
Valid Driver’s License, Ability to work days, nights, holidays, and weekends, Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance, Frequent standing and walking for long periods of time, Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting, Climb up and down ladders to retrieve and stock merchandise, Communicate effectively in person, by telephone, or by using telecommunications equipment, Enters and locates information on computer, Presents information to small and large groups, Visually verifies information, often in small print, Safely operates a motor vehicle, Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met, High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment
What They're Looking For.
Must Have
High school diploma or equivalent required, One year of experience in automotive service environment, Valid Driver’s License, basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, Ability to apply mathematical formulas to calculate commissions and discounts, Ability to exercise judgement and to work independently, customer service skills, Ability to handle difficult customer situations, Comfortable utilizing up-sell techniques, cash handling skills, verbal communication skills, Demonstrated consistency, accuracy, and follow-through, Ability to work days, nights, holidays, and weekends, Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance, Frequent standing and walking for long periods of time, Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting, Climb up and down ladders to retrieve and stock merchandise, Communicate effectively in person, by telephone, or by using telecommunications equipment, Enters and locates information on computer, Presents information to small and large groups, Visually verifies information, often in small print, Safely operates a motor vehicle, Ability to work under tight time constraints, handle sensitive date and multi-task so that deadlines can be met, High organized and able to prioritize and manage time efficiently with the ability to handle stress in a fast-paced, deadline driven environment
Nice to Have
Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience, minimum desired of one (1) year supervisory experience
What You'll Do.
Maintain responsibility for overall direction
and evaluation of direct and indirect reports
and manage team members
Responsible for productivity
visual presentation standards
and operational compliance
Train and coach service selling associates
Monitor shop productivity
generate work orders before entering vehicle to bay
maintain work order visible on customer’s vehicle
require authorization of customers before conducting work
ensure registration of tires with DOT and DACOs stamp on invoice
Ensure the execution of customer service standards
ensure the equitable resolution of customer complaints
Follow all policies and procedures related to cash
refund and return policies
Follow all policies and procedures related to all point of sale (POS) transactions
reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices
Partner with the Fleet business team to maintain and build Fleet service customer relationships
and customers on tires
Effectively communicates with all store Team members
Key holder and responsible for basic and detailed opening and closing responsibilities
Other duties as assigned
How You'll Work.
Team & Collaboration
Partners as appropriate to recruit and interview talent; Partner with the Fleet business team to maintain and build Fleet service customer relationships; Advise Team members, technicians, and customers; Effectively communicates with all store Team members, managers, and customers
Communication Scope
verbal communication skills; Effectively communicates with all store Team members, managers, and customers
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