Company
PRServiceManager
Neural analysis suggests this role is
optimal for Mid candidates.
“PR Service Manager. Skills: process management, cross-functional coordination, vendor/stakeholder management. Maintain responsibility for overall direction, coordination, and evaluation of direct and indirect reports. Direct, instruct, and manage team members”
What You'll Achieve.
ensure operating efficiency; top service levels; emphasis on efficiency, thoroughness, and safety; customer satisfaction programs
Industry & Context.
Ability to exercise judgement; Ability to handle difficult customer situations; resolving problems
Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance, Frequent standing and walking for long periods of time, Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting, Climb up and down ladders to retrieve and stock merchandise, Safely operates a motor vehicle, Ability to work under tight time constraints, handle sensitive date, multi-task so that deadlines can be met, High organized, able to prioritize and manage time efficiently, ability to handle stress in a fast-paced, deadline driven environment
What They're Looking For.
Must Have
One year of experience in automotive service environment, Completion of a two-year college, technical program, or one to three (1-3) years of service industry experience, Valid Driver’s License, basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions, Ability to apply mathematical formulas to calculate commissions and discounts, Ability to exercise judgement, work independently, customer service skills, Ability to handle difficult customer situations, cash handling skills, use of POS systems, Demonstrated consistency, accuracy, and follow-through, Ability to work days, nights, holidays, and weekends
Nice to Have
a minimum desired of one (1) year supervisory experience
What You'll Do.
Maintain responsibility for overall direction
and evaluation of direct and indirect reports
and manage team members
Responsible for productivity
visual presentation standards
and operational compliance
Train and coach service selling associates on Gas 3
process Vehicle Inspections
and general operation of store systems
Monitor the shop productivity
generate work orders before entering vehicle to bay
maintain work order visible on customer’s vehicle
require authorization of customers before conducting work
ensure registration of tires with DOT and DACOs stamp on invoice
Responsible for the overall day-to-day operations of the back shop
ensuring that the service staff complete vehicle inspections and proper service repairs
Ensure the execution of customer service standards
customer satisfaction programs
ensure the equitable resolution of customer complaints
Follow all policies and procedures related to cash
refund and return policies
Follow all policies and procedures related to all point of sale (POS) transactions
reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices
Partner with the Fleet business team to maintain and build Fleet service customer relationships
and customers on tires
Effectively communicates with all store Team members
Key holder and responsible for basic and detailed opening and closing responsibilities
How You'll Work.
Team & Collaboration
Partners as appropriate to recruit and interview talent; Partner with the Fleet business team; Effectively communicates with all store Team members, managers, and customers
Communication Scope
verbal communication skills; Communicate effectively in person, by telephone, or by using telecommunications equipment; Presents information to small and large groups
Full Job Description
## **Job Description** **Duties & Responsibilities ** • Maintain responsibility for the overall direction, coordination, and evaluation of direct and indirect reports in compliance with policies, procedures, asset protection, safety, and environmental codes, and laws. • Direct, instruct, and manage team members including assigning, supervising, and appraising work; rewarding, motivating, counseling associates; addressing associate complaints and resolving problems. • Responsible for productivity, profitability, work environment, relationships, visual presentation standards, and operational compliance of the store; measured through various reporting tools, Team Members observations and General Manager/ District Manager feedback. • Train and coach service selling associates on Gas 3, process Vehicle Inspections, and general operation of store systems. • Partners as appropriate to recruit and interview talent to ensure operating efficiency and top service levels. and • Monitor the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Responsible to generate work orders before entering vehicle to bay, maintain work order visible on customer’s vehicle, require authorization of customers before conducting work, ensure registration of tires with DOT and DACOs stamp on invoice. Largely responsible for the overall day-to-day operations of the back shop, such as ensuring that the service staff complete vehicle inspections and proper service repairs. • Ensure the execution of customer service standards, customer satisfaction programs, and ensure the equitable resolution of customer complaints. Follow all policies and procedures related to cash, credit, check, refund and return policies. • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics and purchase for re-sale parts (OP) procurement and vendor payment practices. • Partner with the Fleet business team to ma
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