TEKenable
Technology
PowerPlatformTechnicalConsultant
“Power Platform Technical Consultant at TEKenable. Skills: Power Platform, Dynamics 365, Cloud solutions. Support configurations and customisations. Support platform application support”
What You'll Achieve.
Achieve customer satisfaction; Achieve service excellence
Industry & Context.
Problem-solving skills
What They're Looking For.
Must Have
Industry experience in software support, Experience in .NET programming, Experience in Microsoft Power Platform, Experience in Data, UI, Logic, Data Verse, Ability to manage multiple client relationships, Customer engagement and delivery experience, Experience with Azure / Cloud concepts
Nice to Have
Working in managed services, Experience in Azure DevOps, Any MS certifications, SharePoint 365 experience, Relevant technical accreditations
What You'll Do.
Support configurations and customisations
Support platform application support
Manage platform application support
Deliver platform application support
Accountable for problem resolution
Implement corrective actions
Analyse system functions
Review functional specifications
Review technical specifications
Understand incoming incidents
Replicate incidents on UAT
Replicate incidents on QA
Replicate incidents on Sandbox
Ensure best practice approach
Ensure quality approach
Maintain customer engagement standards
Maintain service standards
Complete work-related training
Obtain Microsoft Certifications
Write technical documentation
How You'll Work.
Team & Collaboration
Work with other team members; Work with team members
Communication Scope
Customer engagement; Written communication; Spoken communication
Process & Methodology
SLA-based support
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