Zip
AI platform for enterprise procurement
PostsalesEnablementManager
“Postsales Enablement Manager at Zip. Skills: Enablement programs, Customer Success, SaaS environment. Build and manage onboarding programs. Create role-based learning journeys”
What You'll Achieve.
Drive user adoption; Customer retention; Net revenue retention (NRR); Accelerate team ramp time; Optimize performance; Improve implementation readiness; Validate learning retention; Practical field execution capabilities; Enablement program completion; Baseline readiness; Actual field adoption; Customer satisfaction; Accelerated time-to-value
Industry & Context.
Translate front-line feedback into scalable, high-impact training content and playbooks
What They're Looking For.
Must Have
5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment, Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams, Exceptional communication, presentation, and storytelling skills, Proven ability to build cross-functional relationships with Product, Marketing, and Leadership, A self-starter mindset with the ability to thrive in a fast-growing, dynamic startup environment, Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention
Nice to Have
Experience working in the Procurement, Fintech, or ERP space
What You'll Do.
Build and manage onboarding programs
Create role-based learning journeys
Develop ongoing enablement programs
Design assessments and readiness checkpoints
Partner cross-functionally
Organize and maintain enablement content
Structure internal enablement content
Build reporting and dashboards
Identify enablement gaps
Support post-sales managers
Optimize enablement tech stack
How You'll Work.
Team & Collaboration
Bridge the gap between Product, Product Marketing, and Postsales; Work closely with Solutions, Customer Success, Partnerships, Product, Support, and Education teams; Partner cross-functionally with Solutions, Product, Support, and Education teams; Build cross-functional relationships with Product, Marketing, and Leadership
Communication Scope
Exceptional communication, presentation, and storytelling skills
Process & Methodology
Managing multiple projects simultaneously from concept to completion
Applying for this Postsales Enablement Manager role?
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How to Apply on Ashby
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