Zip
AI platform for enterprise procurement
PostsalesEnablementManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Postsales Enablement Manager at Zip. Skills: Enablement programs, Customer Success, Product adoption. Build and manage onboarding programs. Create role-based learning journeys”
What You'll Achieve.
Drive user adoption; Customer retention; Net revenue retention (NRR); Accelerate team ramp time; Optimize performance; Improve implementation readiness; Validate learning retention; Practical field execution capabilities; Customer satisfaction; Accelerated time-to-value; Net Revenue Retention (NRR)
Industry & Context.
Analytical Mindset
What They're Looking For.
Must Have
5+ years of experience in Post-Sales Enablement, Instructional Design, or solution implementation within a fast-paced B2B SaaS environment, Direct experience building enablement programs for post-sales roles such as Professional Services, Solutions Consulting, Implementation, Customer Success, Support, or similar customer-facing teams, Exceptional communication, presentation, and storytelling skills, Proven ability to build cross-functional relationships with Product, Marketing, and Leadership, Ability to map enablement initiatives back to core business metrics like TTV, NRR, CSAT, and Net Retention
Nice to Have
Experience working in the Procurement, Fintech, or ERP space
What You'll Do.
Build and manage onboarding programs
Create role-based learning journeys
Develop and maintain ongoing enablement programs
Partner cross-functionally to keep materials accurate
Organize and maintain enablement content
Structure internal enablement content for partners
Build reporting and dashboards
Identify enablement gaps and translate feedback
Support post-sales managers with readiness
Optimize enablement tech stack utilization
How You'll Work.
Team & Collaboration
Build cross-functional relationships with Product, Marketing, and Leadership; Partner cross-functionally with Solutions, Product, Support, and Education teams; Support post-sales managers
Communication Scope
Exceptional communication; presentation; storytelling skills
Process & Methodology
Managing multiple projects simultaneously from concept to completion
Full Job Description
ABOUT ZIP Zip is the AI platform for enterprise procurement — built for humans and agents working together. By orchestrating procurement across teams, tools, and suppliers with the help of AI agents, companies can secure the resources they need to innovate faster than ever before. The world’s most influential enterprises trust Zip, including T-Mobile, OpenAI, AMD, Mars, Dollar Tree, and more. Together they’ve saved over $8 billion and processed over $500 billion in spend. Zip’s team includes product leaders from Apple, Airbnb, and Meta, as well as former procurement leaders from United Health, Sanofi, MGM Resorts, Discover, and NASA. Backed by Adams Street, Alkeon, BOND, CRV, DST, Tiger Global, and Y Combinator, Zip has raised $371 million, most recently at a $2.2 billion valuation and has been recognized by Forbes Fintech 50, Fast Company's Most Innovative Companies, Inc. Best in Business, and LinkedIn Top Startups. About the Role We are looking for a strategic, execution-oriented Postsales Enablement Manager to join our team. In this role, you will be responsible for empowering our customer-facing teams—including Customer Success Managers (CSMs), Implementation Managers, Technical Implementation Managers, Support, and Zip Partners—with the knowledge, tools, and resources they need to deliver exceptional value to our customers. You will bridge the gap between Product, Product Marketing, and our Postsales organization, ensuring our team is fully equipped to drive user adoption, customer retention, and net revenue retention (NRR). This role will report to the Partner Success Manager and work closely with Solutions, Customer Success, Partnerships, Product, Support, and Education teams. What You’ll Do (Responsibilities) - Build and manage comprehensive onboarding programs for post-sales roles, including Solutions Consultants, implementation resources, and other customer-facing delivery functions. - Create role-based learning journeys that accelerate team ramp time, opt
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