Athene
Financial Services
PostIssueProcessingRepresentatives
Neural analysis suggests this role is
optimal for Entry candidates.
“Post Issue Processing Representatives at Athene. Processes transactions. Provides information or explanations of our products”
What You'll Achieve.
provide outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner
Industry & Context.
solution seeker
What They're Looking For.
Must Have
1+ years of customer service experience required, Ability to navigate multiple computer systems with minimal assistance required, Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base
Nice to Have
College degree preferred, but not required, Knowledge of annuity products and annuity contract regulations preferred
What You'll Do.
Processes transactions
Provides information or explanations of our products
Ensures and documents the appropriate response
Formulates correspondence with customers
Takes initiative to be a solution seeker
How You'll Work.
Communication Scope
Proven effective verbal and written communications
Full Job Description
We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations. **Purpose:** Athene is looking to hire dynamic individuals to join our Post Issue Processing team! We are looking to hire multiple individuals to provide outstanding customer service experience for existing customers by completing requests from agents, policy owners, internal customers, and third parties in an efficient and accurate manner. No annuity experience required...we'll provide in-depth training and tools needed to be successful in this role! If you're looking to get your career started in the financial services industry, we encourage you to apply today! **Accountabilities:** * Processes transactions which may include address changes, beneficiary changes, withdrawals, surrenders, etc. * Provides information or explanations of our products, along with terms and conditions of our policies * Ensures and documents the appropriate response to each question, which can range from the simple to moderately complex * Formulates correspondence with customers through both verbal and written methods * Takes initiative to be a solution seeker **Qualifications and Experience:** * College degree preferred, but not required. Military experience will be considered in lieu of formal degree. * 1+ years of customer service experience required. * Ability to navigate multiple computer systems with minimal assistance required. * Proven effective verbal and written communications, while explaining concepts and processes to a diverse customer base. * Knowledge of annuity products and annuity contract regulations preferred. Drive. Discipline. Confidence. Focus. Commitment. Learn more about [working at Athene](https://www.athene.com/careers). Athene is a Militar
Applying for this Post Issue Processing Representatives role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Athene?
Real rants from real employees. Read before you apply.