Austal USA
PostDeliveryServiceEngineerIII
Neural analysis suggests this role is
optimal for Mid candidates.
“Post Delivery Service Engineer III at Austal USA. Skills: Post delivery service, Warranty management, Customer support. Carry out contractual requirements. Manage repair efforts offsite”
What You'll Achieve.
Place vessel into operation quickly
Industry & Context.
Discern issues; Troubleshoot issues
75-80% travel, Overseas travel possibility, No travel to warzones, More than 40+ hours/week, Weekend work/travel, Ride ship on occasion, Obtain Secret clearance, Obtain TWIC clearance, 18 years or older, US Person status, No felony convictions (theft/deception/violent), No felony convictions (drug crimes), Submit to drug screen, Submit to background check
What They're Looking For.
Must Have
Six (6) years shipyard experience, Eight (8) years maritime experience, Three (3) years supervisory experience, Two (2) years as Post Delivery Service Engineer II, Four (4)+ years shipyard practices knowledge, Ability to communicate and speak effectively, Read and comprehend ship construction drawings, Read and comprehend schematics, Read and comprehend technical manuals, Read and comprehend equipment operational procedures, Fundamental technical understanding of ships propulsion systems, Fundamental technical understanding of electrical power generation, Fundamental technical understanding of marine vessel auxiliaries, Knowledge and practical experience with large propulsion diesels, Knowledge and practical experience with propulsion gas turbine engines, Ability to manage budgets, Ability to manage personnel, Ability to work under pressure, Desire and ability to speak in public, Ability to deliver information to customer
Nice to Have
Prior Homeport repair/modification experience
What You'll Do.
Carry out contractual requirements
Manage repair efforts offsite
Travel to destinations
Support vessel during service period
Serve as primary point of contact
Address contractual issues
Work more than 40+ hours
Perform weekend travel
Ride the ship on occasion
Discern warranty issues
Discern non-warranty issues
Communicate course of action
Manage production personnel offsite
Support meetings with customers
Manage offsite repairs with subcontractors
Work with SCM personnel for parts
Liaise with Engineering on technical issues
Work with Test and Activation
Work with Ships Management
Understand hull issues
Attend Final Contract Trials
Assume duties of Projects Manager
Ensure Customer Satisfaction
Exercise subcontracting authority
Manage subcontractor performance
Comply with employee handbook
Comply with company procedures
Comply with company policies
How You'll Work.
Team & Collaboration
Liaise with Austal Engineering; Work with Test and Activation; Work with Ships Management; Liaises with Project Management; Liaises with Engineering; Liaises with Production; Liaises with Supply Chain Management; Liaises with SOSGC representatives; Liaises with Navy Program Offices
Communication Scope
Communicate effectively; Speak effectively; Deliver information
Process & Methodology
Manage budgets, Manage personnel, Manage subcontractors
Full Job Description
**REPORTS TO:** PDSS Manager **SUPERVISES:** N/A **DUTIES / RESPONSIBILITIES:** * Responsible for carrying out the contractual requirements related to post delivery service contractual provisions during the service period for vessels constructed by Austal USA. * Manages repair efforts in offsite locations and will be expected to travel to destinations in an effort to support the vessel during its post delivery service period (warranty). * Will be the primary point of contact for our customers to address contractual issues during the vessel post-delivery contract service period. * Potential offsite travel is estimated at 75-80%. Overseas travel is a significant possibility although NO TRAVEL to declared warzones is anticipated. * Must be able to work more than 40+ hours a week. Some weekend work/Travel may be required. * May require that the individual ride the ship on occasion while performing the duties of a Post Delivery Service Engineer III. * Discerns between post delivery service (warranty) / non-post-delivery (non-warranty) issues and communicates with Project Manager as to appropriate course of action. * Manages Austal/subcontracted production personnel in off- site locations. * Supports meetings with customers (Navy Active duty and/or MSC). * Manages off site repairs with Subcontractors. * Works with Austal SCM personnel for parts support. * Liaises with Austal Engineering on technical issues. * Works with Test and Activation and Ships Management to understand issues related to the hull under post delivery service contract (warranty). * Attends Final Contract Trials as the Warranty Representative. * Assumes duties of the Projects Manager when not available. * Ensures that Customer Satisfaction remains a priority. * Exercises subcontracting authority to hire and manage the performance of subcontractors/vendors in the execution of warranty provisions. * Complies with Austal’s employee handbook general guidelines, company procedures and policies. **QUALIFICATIO
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