Tomo
Fintech
PostClosingManager
Neural analysis suggests this role is
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“Post Closing Manager at Tomo. Skills: Post-closing management, Loan file audit, Regulatory compliance. Manage post-closing team. Mentor post-closing team”
What You'll Achieve.
Maintain turnaround targets; Resolve defects within SLAs; Ensure timely MIP/funding fee payments; Improve loan quality; Reduce post-closing defects
Industry & Context.
Identify loan defects; Document loan defects; Remediate loan defects; Resolve loan defects; Resolve escalations
What They're Looking For.
Must Have
5+ years mortgage post-closing experience, 2+ years supervisory experience, Deep knowledge of conventional loan guidelines, Knowledge of TRID disclosure requirements, Knowledge of investor delivery standards, Knowledge of post-closing documentation, Experience with paperless LOS platform, Organizational skills, Prioritization skills, Manage competing deadlines, Excellent written communication, Excellent verbal communication, Lead teams, Drive accountability, Maintain high quality standards
Nice to Have
Working knowledge of FHA guidelines, Working knowledge of VA guidelines, Working knowledge of USDA guidelines, Experience managing investor relationships, Experience responding to repurchase demands, Familiarity with Fannie Mae delivery, Familiarity with Freddie Mac delivery, Experience designing post-closing workflows, Experience optimizing post-closing workflows, Experience designing quality control frameworks, Experience optimizing quality control frameworks, Bachelor's degree in finance, Bachelor's degree in business, Bachelor's degree related field, Equivalent professional experience
What You'll Do.
Manage post-closing team
Mentor post-closing team
Develop post-closing team
Oversee post-closing coordinators
Provide performance guidance
Establish productivity standards
Monitor productivity standards
Conduct pipeline reviews
Serve as escalation point
Oversee audit of loan files
Verify file completeness
Verify regulatory compliance
Verify investor guidelines
Direct review of loan defects
Direct remediation of loan defects
Resolve outstanding conditions
Maintain accountability for documents
Ensure proper custody of documents
Ensure proper maintenance of documents
Ensure TRID compliance
Manage FHA submissions
Manage VA submissions
Manage USDA submissions
Process VA funding fees
Process USDA funding fees
Register loans with MERS
Manage Fannie Mae submissions
Manage Freddie Mac submissions
Address investor findings
Address repurchase requests
Develop post-closing policies
Develop post-closing procedures
Develop post-closing training
Track key performance metrics
Report key performance metrics
Identify systemic issues
Lead cross-functional initiatives
Reduce post-closing defects
Partner with closing leadership
Partner with underwriting leadership
Partner with operations leadership
Administer loan origination system
Optimize loan origination workflows
Manage title company relationships
Manage recording agency relationships
Manage custodian relationships
Manage investor relationships
How You'll Work.
Team & Collaboration
Cross-functional initiatives; Closing leadership; Underwriting leadership; Operations leadership; Compliance teams; Legal teams; Secondary market teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Who We Are Tomo is a digital mortgage company on a mission to eliminate the greed and complexity in lending, helping homebuyers save thousands of dollars. Our AI-driven customer experience makes the lending process faster, less frustrating, and more affordable. By passing these savings directly to homebuyers, we eliminate excessive fees and inflated rates that cost Americans billions each year. Backed by top-tier venture investors, including Ribbit, Citi Ventures, NFX and Progressive Insurance, Tomo is poised to become one of the most valuable fintech startups of our generation. The Post-Closing Manager is responsible for leading the post-closing team and overseeing all functions related to the audit, review, and delivery of closed mortgage loan files. This role ensures the integrity, accuracy, and regulatory compliance of all closed loan documentation in accordance with investor requirements, TRID guidelines, and applicable lending policies. The Post-Closing Manager serves as a subject matter expert across conventional, FHA, VA, and USDA loan products and drives process improvements that support the department's quality and throughput goals. KEY RESPONSIBILITIES TEAM LEADERSHIP & OPERATIONS - Manage, mentor, and develop a team of post-closing coordinators and Jr post-closers, providing day-to-day oversight and performance guidance. - Establish and monitor team productivity standards, including review of an average of 5–6 loans per coordinator per day at a high quality threshold. - Conduct regular pipeline reviews, identify bottlenecks, and reallocate resources to maintain turnaround targets. - Serve as the escalation point for complex loan defects, documentation disputes, and investor exceptions. LOAN FILE AUDIT & QUALITY CONTROL - Oversee the audit of all closed loan files to verify completeness, accuracy, and compliance with regulatory requirements and investor guidelines. - Direct the review and remediation of loan defects, ensuring all outstanding conditions ar
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