Owner
SaaS
POSCustomerSuccessManager(US/Canada)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“POS Customer Success Manager (US/Canada) at Owner. Skills: Customer Success, Account Management, POS technology, Restaurant operations. Own portfolio of POS customers. Drive full product adoption”
What You'll Achieve.
Drive adoption and retention; Prove measurable business value; Achieve MoM sales growth; Achieve conversion growth; Achieve in-store revenue growth; Achieve digital channel performance growth; Help restaurant owners see measurable ROI; Drive retention in POS customer segment; Shape POS customer journey
Industry & Context.
Problem-solving; Interpreting data; Identifying trends; Identifying wins; Identifying opportunities
What They're Looking For.
Must Have
2+ years experience in Customer Success or Account Management, Experience in POS or restaurant technology company, Held targets for NRR, GRR, and/or retention metrics, Working knowledge of POS hardware payment processing technology, Working knowledge of in-store restaurant operations, Proven track record of managing customer churn, Proven track record of driving product adoption in SaaS, Expertise with Salesforce, Expertise with SalesLoft, Expertise with Claude, Expertise with Notion, Expertise with Slack, Background in B2B2C, Experience within food/hospitality and technology space, Familiarity with industry trends, Familiarity with competitive dynamics, Commitment to personal growth and continuous improvement
Nice to Have
Experience working in a restaurant, Experience in high-growth SaaS company, Experience in early-stage SaaS company, Helped build and refine CS processes, Familiarity with digital marketing strategies
What You'll Do.
Own portfolio of POS customers
Drive full product adoption
Coach customers on in-store growth strategies
Coach customers on loyalty program adoption
Coach customers on mobile app optimization
Coach customers on sales volume growth
Conduct Value Reviews
Tie product usage to business outcomes
Monitor customer health signals
Proactively engage at-risk customers
Manage cancellation conversations
Collaborate with Product
Collaborate with Launch
Collaborate with Support
Collaborate with Sales
Surface POS customer insights
Drive product improvements
Identify growth opportunities
Help build POS playbooks
Contribute to processes
Contribute to scalable frameworks
How You'll Work.
Team & Collaboration
Cross-functional collaboration; Collaborative environment
Communication Scope
Uncovering pain points; Objection handling; De-escalation
Full Job Description
About Owner Owner is the AI-native system local business owners use to succeed, starting with restaurants. We’re building the system that replaces the many tools owners use to run their business. It powers everything from the restaurant’s website, online ordering, CRM, POS, and more. Product philosophy Most small business software makes owners do the work to get what they want: sales growth and profit growth. Owner does the work for them agentically. Our system drives demand, converts it, and helps operators run their business day to day. As it improves, the business improves with it. Using Owner should feel like having a team of great operators, engineers, and marketers working for you. Our vision We’re starting by helping independent restaurants succeed online. But it’s not just restaurants that need our help. Most local businesses are struggling with these same problems. Huge technology corporations are taking their customers, bleeding their profits, and making it hard for them to survive. Once we nail the solution for restaurants – we’ll scale it into every other local business type. In the future we envision, tens of millions of local business owners will use our technology to succeed in the digital age. Read our Series C memo here → https://www.owner.com/c Our traction Since 2020, we've generated tens of millions in revenue and processed over a billion dollars of online orders. 1 in 5 Americans have used an Owner.com http://Owner.com website. More importantly, we’ve helped over 20,000 restaurant owners, and saved them nearly $200 million in fees. Our team Our team is now in the low hundreds. We’ve got top talent from the most successful companies in SMB software, including: Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire and Stripe. We’ll be scaling even faster in 2026 to keep pace with our customer growth. Where we work Owner is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles we priorit
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