Mercier Consultancy Group
Video Streaming
Portuguese-SpeakingVideoStreamingCustomerExperts
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Portuguese-Speaking Video Streaming Customer Experts at Mercier Consultancy Group. Skills: Customer success, Video streaming support. Offer customer service in Portuguese. Address inquiries related to video streaming”
Industry & Context.
Troubleshooting
Work in Greece, Flexible shifts
What They're Looking For.
Must Have
Fluent Portuguese, English proficiency, Customer service experience, Basic technical knowledge, Familiarity with CRM software, Ability to work independently, Ability to work collaboratively, Willingness to work flexible shifts
Nice to Have
Customer service in video streaming
What You'll Do.
Offer customer service in Portuguese
Address inquiries related to video streaming
Support customers with account management
Support customers with subscription issues
Support customers with technical troubleshooting
Maintain records of customer interactions
Stay up-to-date with product information
Work collaboratively with the team
Enhance service quality
Resolve customer issues effectively
Identify complex customer concerns
Escalate customer concerns to departments
How You'll Work.
Team & Collaboration
Multicultural team environment
Communication Scope
Customer service
Full Job Description
Mercier Consultancy MD is hiring Portuguese-Speaking Video Streaming Customer Experts to join our team in Greece. This role is suited for individuals passionate about the video streaming industry and skilled at delivering exceptional customer service to Portuguese-speaking clients. You will play a key role in ensuring our customers enjoy a seamless streaming experience by providing prompt and effective support. ### Key Responsibilities * Offer outstanding customer service in Portuguese via phone, email, and chat, addressing various inquiries related to video streaming services. * Support customers with account management, subscription issues, and basic technical troubleshooting. * Maintain accurate and detailed records of customer interactions within CRM systems. * Stay up-to-date with the latest video streaming product information, features, and promotions. * Work collaboratively with the team to enhance service quality and resolve customer issues effectively. * Identify and escalate complex customer concerns to the appropriate internal departments when necessary. **Requirements** * Fluent Portuguese language skills (spoken and written) are required; English proficiency is a plus. * Experience in customer service, preferably in video streaming or related technology sectors. * Excellent communication abilities and a strong customer-oriented approach. * Basic technical knowledge to assist with troubleshooting video streaming platforms. * Familiarity with CRM software and digital communication tools. * Ability to work independently and collaboratively within a multicultural team environment based in Greece. * Willingness to work flexible shifts, including evenings and weekends as required. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Training 3. Fully Paid Relocation Package 4. Monthly Performance Bonus 5. Health Insurance 6. 2 Extra Salaries Per Year 7. And Much More...
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