PortugueseSpeakingSupportSpecialist

Mercier Consultancy MD is excited to offer a fantastic opportunity for a Portuguese Speaking Support Specialist to join our team in Sofia! This role comes with paid relocation support, making your transition smooth and hassle-free. As a key member of our customer service team, you will provide exceptional support to Portuguese-speaking customers, ensuring their needs are met with professionalism and care. ### Your Role As a Portuguese Speaking Support Specialist, your main focus will be to assist customers with their inquiries and provide solutions across various communication channels. Your expertise will contribute to a positive customer journey and reinforce our reputation for outstanding service. ### Key Responsibilities * Respond promptly to customer inquiries in Portuguese via phone, email, and chat. * Resolve issues related to products or services efficiently and accurately. * Maintain accurate records of customer interactions and problem resolution. * Collaborate with relevant teams to ensure thorough issue resolution. * Stay informed about company offerings, policies, and updates to provide accurate information. * Participate in ongoing training to enhance knowledge and service quality. **Requirements** * Fluency in Portuguese (both spoken and written) is essential; proficiency in English is advantageous. * Previous experience in customer support or a related field is preferred. * Strong communication and interpersonal skills with a customer-oriented mindset. * Ability to handle multiple tasks and maintain composure under pressure. * Proficiency with customer service software and CRM systems. * Positive attitude, adaptability, and a willingness to work in a diverse team environment. * Readiness to relocate to Sofia with paid relocation assistance provided. **Benefits** 1. Competitive Monthly Salary 2. Fully Paid Relocation Package 3. Monthly Performance Bonus 4. 1500 Euro Signing Bonus 5. Fully Paid Training 6. Health Insurance 7. And Much More...