PortugueseSpeakingCustomerSolutionsAgent-WorkInSofia-PaidRelocation

Mercier Consultancy MD is seeking a Portuguese Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This position offers an exciting opportunity for Portuguese speakers to work in a vibrant, multicultural environment and deliver excellent customer service. ### Key Responsibilities * Provide exceptional customer service to Portuguese-speaking clients through phone, email, and chat. * Efficiently address and resolve customer inquiries to ensure high satisfaction levels. * Maintain accurate records of customer interactions using CRM systems. * Collaborate with internal teams to resolve complex issues and improve customer experiences. * Stay informed about products, services, and company policies to provide accurate information. * Contribute suggestions to enhance customer service processes and overall experience. **Requirements** * Fluency in Portuguese (both written and spoken) is mandatory; proficiency in English is a plus. * Previous customer service or customer solutions experience is preferred. * Strong communication and interpersonal skills. * Excellent problem-solving abilities and a customer-focused approach. * Ability to work efficiently both independently and within a team in a fast-paced environment. * Willingness to relocate to Sofia supported by paid relocation. * Adaptability and openness to working in a multicultural setting. **Benefits** 1. Competitive Monthly Salary 2. Monthly Performance Bonus 3. Relocation Package 4. Fully Paid Training 5. Health Insurance 6. And Much More...