FNZ
PortfolioDirector
“Portfolio Director at FNZ. Skills: Portfolio & Client Delivery Oversight, Delivery Leadership, Cross-Functional Coordination, Continuous Improvement, Risk & Compliance Management. lead the end-to-end delivery of fintech products and services across a portfolio of key client accounts within a specific cluster or region. ensuring the timely and high-quality execution of client-specific roadmaps”
What You'll Achieve.
timely and high-quality execution of client-specific roadmaps; operational delivery excellence; Client roadmap delivery (% on-time, % milestone success); Client satisfaction & retention (NPS / CSAT); Delivery efficiency (cycle time, resource utilization, resource efficiency); Compliance & audit readiness
Industry & Context.
Escalate and resolve delivery challenges swiftly; Identify recurring issues, process inefficiencies, or delivery gaps and implement solutions to improve delivery capability and scalability.
What They're Looking For.
Must Have
6–10 years of experience in fintech, SaaS, or financial services in delivery, client success, program management, or operations roles., Experience managing multiple clients or programs in parallel, preferably in a regulated or tech-driven environment., Extensive experience of leading large multi-stream programmes in complex, multiple stakeholder, matrix managed technology environments., Significant knowledge and experience of software development delivery preferably with experience of the financial services industry., Knowledge and expertise of shaping programmes and projects utilising a variety of delivery frameworks, methodologies and tools., Very influencing skills and ability to communicate complex capability and processes in a clear and coherent way., Experience delivering projects in an outsourced environment, liaising with multiple business units, conflicting priorities and projects (both internal and external service providers and suppliers) at the same time.
Nice to Have
MBA is a plus, Certifications like PMP, Prince2, or Agile/Scrum are an advantage.
What You'll Do.
lead the end-to-end delivery of fintech products and services across a portfolio of key client accounts within a specific cluster or region
ensuring the timely and high-quality execution of client-specific roadmaps
coordinating cross-functional teams
maintaining operational delivery excellence
Own the delivery of products and services for multiple client accounts.
Translate client roadmaps and strategic objectives into actionable delivery plans.
Act as the Executive delivery point of contact for client stakeholders
Work closely with the Client Director to deliver against FNZ’s Commercial objectives.
Successfully oversee Delivery in line with budgets and expenditure
promoting a reuseable suite of development in accordance with quality standards
Manage delivery teams (delivery leads
implementation managers
etc. ) responsible for executing on client engagements.
Drive consistency and excellence across delivery teams within the region or cluster.
Collaborate with internal teams (Product
Customer Ops) to ensure smooth and timely delivery.
Escalate and resolve delivery challenges swiftly while maintaining communication with clients.
Identify recurring issues
process inefficiencies
or delivery gaps and implement solutions to improve delivery capability and scalability.
Champion standardization of delivery practices across accounts and regions.
Ensure all client engagements meet internal compliance and regulatory standards.
Proactively manage delivery risks and dependencies across accounts.
How You'll Work.
Team & Collaboration
coordinating cross-functional teams; Collaborate with internal teams (Product, Tech, Risk, Compliance, Customer Ops) to ensure smooth and timely delivery.; liaising with multiple business units, conflicting priorities and projects (both internal and external service providers and suppliers) at the same time.
Communication Scope
client-facing communication; relationship management skills (non-sales); ability to communicate complex capability and processes in a clear and coherent way
Process & Methodology
delivery/project/program management experience with enterprise or fintech clients, managing complex client portfolios, Translate client roadmaps and strategic objectives into actionable delivery plans, Knowledge and expertise of shaping programmes and projects utilising a variety of delivery frameworks, methodologies and tools, Experience delivering projects in an outsourced environment
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