Porter
Hospitality
Porter-Seasonal
Neural analysis suggests this role is
optimal for Entry candidates.
“Porter - Seasonal at Porter. Skills: Guest service, Luggage handling. Greet guests upon arrival. Provide assistance with luggage”
What You'll Achieve.
Ensuring guests have a smooth and pleasant arrival and departure experience; Delivering high-quality service in a friendly and professional manner; Ensuring all guests feel welcome and valued
Industry & Context.
Housing will be provided on-site, Prepared to work a schedule which may include Saturdays, Sundays, and holidays, Ability to lift and carry heavy items, including luggage, up to 50 lbs, Ability to stand, walk, and move around the lodge for extended periods of time, Work in a fast-paced environment, Handling multiple tasks and priorities, Work with a “safety-first” attitude, Minimize your impact on the environment, Maintain a neat, clean and well-groomed appearance, Trained in the proper use and care of assigned PPE
What They're Looking For.
Must Have
Able to work and thrive in Zion National Park, communication and interpersonal skills, Ability to lift and carry heavy items, including luggage, up to 50 lbs, Ability to stand, walk, and move around the lodge for extended periods of time, Ability to work in a fast-paced environment, handling multiple tasks and priorities with a positive attitude, Understand and follow all ESQ procedures, Work with a “safety-first” attitude, Minimize your impact on the environment, Treat our customers, co-workers, leadership teams, all internal guests with respect, Maintain a neat, clean and well-groomed appearance, Trained in the proper use and care of assigned PPE
Nice to Have
Previous hospitality or customer service experience
What You'll Do.
Greet guests upon arrival
Provide assistance with luggage
Escort guests to their rooms
Assist with parking directions
Explain room amenities and features
Respond to guest requests
Deliver extra amenities
Provide directions and information
Support the front desk team
Assist with check-ins
Assist with check-outs
Answer general guest inquiries
Maintain cleanliness and organization of front desk and lobby areas
Transport luggage and other items
Communicate guest service concerns
Report maintenance issues
Deliver exceptional customer service
Act as an ambassador for Zion Lodge
Ensure guests feel welcome and valued
Maintain a clean and orderly front entrance
Ensure walkways are clear
How You'll Work.
Team & Collaboration
Support the front desk team; Communicate guest service concerns or maintenance issues promptly to the appropriate department
Communication Scope
communication and interpersonal skills
Full Job Description
**Location:** Springdale, Utah POWDR is an adventure lifestyle company that inspires every human being with cool experiences in awesome places. Within POWDR’s portfolio are seven mountain resorts including Copper Mountain and Eldora Mountain Resort in Colorado; Boreal Mountain Resort and Soda Springs in the Lake Tahoe region of California; Mt. Bachelor in Oregon, Snowbird in Utah and SilverStar Mountain Resort in British Columbia, Canada. Included in the POWDR portfolio, is Stovepipe Wells located in Death Valley National Park, operated under a long-term concessions contract with the National Park Service. Zion Lodge is in National Register of Historic Places designed in 1924 by Gilbert Stanley Underwood in the National Park Service rustic style. The Zion Lodge is a year-round operation with 76 hotels rooms, 6 suites and 40 cabins as well as a restaurant, outside grab and go café, bar, gift shop and auditorium space. In the year 2025 a coffee and wine bar will be opening. Zion Lodge is a welcoming, safe, and environmentally responsible resort providing accommodations and services inside Zion National Park. Over the next few years, the resort will undergo upgrades to rejuvenate accommodations and dining for public enjoyment. Renewable energy projects and energy efficiency upgrades will also be completed as well as other Sustainability innovations. POWDR operates Zion Lodge under a long-term concession contract with the National Park Service. **Job Summary:** The Porter at plays a vital role in ensuring that guests have a smooth and pleasant arrival and departure experience. As a member of the Front Desk team, the Porter assists guests with their luggage, provides directions, escorts guests to their rooms, and helps with any special requests or needs during their stay. This position also supports the front desk with administrative tasks and ensures guest satisfaction by delivering high-quality service in a friendly and professional manner. **Essential Duties and Respo
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