Pentair
Pool
PoolTechnicalServiceRepresentative,1stShift
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Pool Technical Service Representative, 1st Shift at Pentair. Skills: customer service, technical support, troubleshooting. Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division.. Diagnose equipment issues using technical documentation, system data, and customer input and assist customers and field technicians with setup, operation, maintenance, and repair guidance.”
What You'll Achieve.
driving customer confidence, equipment reliability, and service excellence
Industry & Context.
diagnose issues; coordinate solutions; ensure timely, accurate resolution; Diagnose equipment issues
Ability to go into the office when needed for training or events
What They're Looking For.
Must Have
customer service skills required, Proficiency in Microsoft Office (Word, Excel, Outlook), Must be able to multi-task, have great computer skills, and be able to work within several different software applications at once, Ability to go into the office when needed for training or events (otherwise work is remote)
Nice to Have
Background in technical field work with Pentair pool products is highly desired, HVAC experience preferred, Experience working with CRM and ERP systems (Salesforce preferred)
What You'll Do.
Serve as the primary contact for equipment-related inquiries
and service support within our Pool Division.
Diagnose equipment issues using technical documentation
and customer input and assist customers and field technicians with setup
Schedule supporting service visits and follow up on open service cases to resolution.
and service documentation as required.
Maintain accurate and timely documentation within CRM and ERP system.
Participate in ongoing technical and product training to stay current on equipment updates and procedures.
How You'll Work.
Team & Collaboration
partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution; collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues
Communication Scope
Communicate clearly with customers regarding service status, timelines, and next steps
Full Job Description
# **Job Description:** ### **Pool Technical Service Representative, 1st Shift _–_ Charlotte, NC** At **Pentair** , you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our mission into practice, helping the world sustainably move, improve, and enjoy water, life's most essential resource. From our residential water filtration to industrial water management to pool products and more, our 9,000 global employees serve customers in more than 150 countries, working to help create a better world for people and the planet through smart, sustainable water solutions. We have an opportunity for a **Pool Technical Service Representative** to join our **Charlotte, NC** team. You will partner closely with customers, service technicians, and internal teams to diagnose issues, coordinate solutions, and ensure timely, accurate resolution—driving customer confidence, equipment reliability, and service excellence. **You will:** * Serve as the primary contact for equipment-related inquiries, troubleshooting, and service support within our Pool Division. * Diagnose equipment issues using technical documentation, system data, and customer input and assist customers and field technicians with setup, operation, maintenance, and repair guidance. * Schedule supporting service visits and follow up on open service cases to resolution. * Process parts orders, warranty claims, returns (RMAs), and service documentation as required. * Communicate clearly with customers regarding service status, timelines, and next steps, and collaborate with internal teams including production, engineering, shipping, quality, and sales to resolve issues. * Maintain accurate and timely documentation within CRM and ERP system. * Participate in ongoing technical and product training to stay current on equipment updates and procedures. **Key Qualifications:** * Strong customer service skills required * Background in technical field work with Pentair pool products is
Applying for this Pool Technical Service Representative, 1st Shift role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Pentair?
Real rants from real employees. Read before you apply.