Manulife
Financial Services
PolicySpecialist
“Policy Specialist at Manulife. Skills: Customer service, Communication, Policy administration. Handle sensitive issues. Provide detailed oral and written communication”
What You'll Achieve.
Ensure customer satisfaction; Meet personal/team qualitative and efficiency targets
Industry & Context.
Analytical abilities; Research every issue and provide solutions
What They're Looking For.
Must Have
Excellent verbal and written communication skills, Keen attention to detail with analytical abilities, Previous experience in the customer service industry, Fully bilingual (French/English)
Nice to Have
Post‑secondary education or equivalent work experience, Knowledge of AMAC and IMAC systems, Experience with Living Benefits and Life Benefits, High aptitude to learn and apply information quickly, interpersonal and collaboration skills, Ability to work efficiently in a fast‑paced, evolving environment while maintaining professionalism, Customer‑centric mindset with a proactive, “go‑above‑and‑beyond” approach
What You'll Do.
Handle sensitive issues
Provide detailed oral and written communication
Identify customers’ needs
Meet personal/team qualitative and efficiency targets
Apply premium payments and deposits
Facilitate changes in payment mode
Respond to general billing and policy change inquiries
Conduct research and histories
How You'll Work.
Communication Scope
Excellent verbal and written communication skills; Detailed oral and written communication
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